Eulerity is a rapidly growing technology company providing marketing automation technology to multi-location and distributed enterprises, across many vertical industries.
Our industry recognized proprietary software solution supports the creation, execution, and analysis of paid marketing across all major digital channels including Google Search, Social Media (Facebook / Instagram), Display, & Video. We are currently seeking a dedicated, communicative and strategic Director of Customer Success to support our growing client base and Customer Success team!
Responsibilities:
Manage a group of motivated, eager and high-performing Account Managers as they work directly with our users and corporate clients
Act as main point of contact, along with Account Managers, for corporate clients from varying brands using our technology to market their businesses
Drive onboarding new brand clients, shepherding them through the configuration and launch process, exhibiting an ability to consistently communicate our value, and early identification and resolution of risks and obstacles
Develop and manage processes and initiatives for user adoption, retention and expansion
Educate clients on digital marketing best practices and how our platform can help them achieve business goals
Understand client objectives and KPIs, and steward successful use of the Eulerity platform
Guide Account Managers through the planning, execution and presentation of analytical reviews of marketing performance for brand clients
Partner with Marketing and Engineering on product feedback, new product features, client communication, among other things
Requirements:
3-5 years of relevant Digital Marketing Customer Success / Account Management experience Preferred at a marketing agency, marketing automation platform, or in house agency
Quick learner and ability to manage multiple priorities and projects
Excellent communication skills with the ability to educate and train clients and users
Very organized and keen attention to detail
Strong analytical and creative skills
Out-of-the-box thinker with problem-solving / consultative approach
High energy and teamwork mentality is a must
Excellent interpersonal and communication skills in English
Benefits:
🩺 Comprehensive benefits
Medical
Dental
Vision
🏖️ Unlimited PTO
📈 401(k) match
🚆Commuter Benefits
Compensation:
Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes benefits, perks and other opportunities at Eulerity. The expected range for this role is $100,000 - $130,000, commensurate with experience.
