Senior Customer Analyst (all genders) - Hybrid

We are dreamers, doers, and enthusiasts....! 

 

Our mission is to enable our customers on leisure and/or business travel to enjoy a seamless travel booking experience from the tip of their fingers. Therefore, we are continuously working passionately on providing diverse and attractive offers on our online booking platforms Eurowings & Eurowings Holidays and mobile Apps to empower our customers with relevant information and smart digital services throughout their travel experience. 

As a Senior Customer Analyst (all genders) you will be the bridge between business needs and customer data capabilities, working closely with data scientists and other specialists to enable advanced customer analytics. You'll play a crucial role in identifying valuable customer segments and defining requirements for our Customer Data Platform (CDP), with a special focus on driving loyalty initiatives through data.  

What you’ll do 

• Analyze customer behavior across digital platforms to identify valuable segments and personalization opportunities
• Provide insights to stakeholders to trigger/initiate marketing and sales measures
• Define and track customer-centric KPIs measuring segmentation, personalization, and loyalty program effectiveness
• Document and validate customer data requirements for CDP and Datalake, ensuring capture of relevant data points
• Build and maintain self-service customer insights dashboards for stakeholders
• Collaborate cross-functionally with marketing and data teams to translate business needs into data requirements and ensure data quality. 

What you’ll need 

• 7+ years of experience in customer data analysis, preferably in travel/hospitality or e-commerce
• Strong expertise in using data platforms for customer analytics (Treasure Data CDP (or similar), Adobe Analytics, PowerBI)
• Experience with loyalty program analytics and member behavior analysis
• Advanced SQL skills and experience working with large customer databases. Python is a plus
• Experience in experimentation analysis (i.e A/B testing), specially in the context of personalization
• Experience in translating business requirements into data specifications
• Proven track record of delivering actionable insights from customer data analysis
• Experience working with data scientists and understanding basic modeling concepts
• A background in building and maintaining automated reporting solutions 

What you’ll bring 

• Solid project management skills with the ability to manage multiple priorities
• Excellent stakeholder management skills and ability to communicate complex analyses to business leaders
• Strong understanding of customer journey analytics and multi-channel customer behavior 

 

We are an equal opportunity employer and value diversity at our Company

 

Eurowings Digital Benefits

 

We value your performance and offer you plenty of advantages 🎊

 

• Fly with friends and family around the world by using the entire Lufthansa and partner network
• Discover the world within 30 vacation days a year + two days off for Christmas and New Year's Eve
• Get discounts across a large range of brands (e.g. Telekom, Zalando, Apple, Sixt, Bosch…)
• With "Joblunch" from Belonio, Eurowings Digital finances up to 2 EUR of your lunch on working days!

 

Drive your career growth 🎓

 

• Evolve professionally in our agile environment by taking part in challenging projects with cutting edge technologies and a lot of personal responsibility
• Shape your career growth through regular discussions with your Team Lead and 360° feedbacks from your colleagues
• Work in a cross functional team where you gain/share knowledge every day and on regular talks like “Peer School” or “Ask the Expert”
• Every year you will get a training budget for meetups, conferences, trainings, coaching
• You can improve your (German) language skills through our online courses
• With your Linkedin Learning account you access plenty of additional trainings and courses

 

We bring a unique environment, where we make it happen 🙌

 

• We love dogs! Feels free to bring your doggo to the office :) They can "work" from our separate dog office 
• Get excited and challenge your colleagues while playing with our Playstation 5 or kickertable 
• Participate directly in the creation of our product that helps millions of customers create amazing travel memories
• Feel at home in our (English speaking) international & diverse team
• Take part in our regular team events where we celebrate all together e.g. major successes, Carnival or the end of the year!
• Feel our unique atmosphere: a start-up spirit integrated in a big company
• With our trust-based working hours, you can start and finish at a time that suits you for a harmonized work-life balance
• Our hybrid working model gives you the flexibility to keep close connections with your teammates at our offices (e.g. through onsite events), while also having the possibility to work from home
• Relocation package and personalized support (e.g. for Visa or Work Permit) will be offered for you and your family if needed
• #Trust&Commitment #Customer #Data-Driven #Performance #Do-it : join us and live our values. This already resulted in specific actions like: Fuckup nights, guided tours at the airport or strategy sprints!