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Team Lead, Enterprise Customer Success

Remote - US

About Eve

Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how  law is practiced, this is where you belong.

Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast.
Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed.
Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up.
AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work.
Explosive growth: We are growing 2X revenue Quarter over Quarter.

What You'll Do: 

  • Lead and Develop a High-Performing Enterprise Team: Manage and coach 5-6 Enterprise CSMs who each carry 20-25 accounts, providing regular coaching, pipeline reviews, and career development to elevate individual and team performance.
  • Carry a Strategic Book of Business: Own 5-10 of Eve’s most strategic customer relationships as a player-coach, modeling the standard for enterprise engagement and maintaining deep relationships with senior law firm stakeholders.
  • Own Enterprise Methodology Execution: Ensure your team delivers a structured, repeatable engagement model that drives measurable adoption and value realization across enterprise accounts.
  • Orchestrate Cross-Functional Delivery: Coordinate Enterprise CSMs, AI Outcome Managers, and Integration Engineers on complex deployments and new product launches to deliver high-quality outcomes on time.
  • Protect the Balance Between Delivery and Strategy: Ensure implementation and onboarding work does not crowd out proactive relationship management and expansion activity. You own the prioritization framework that keeps both moving forward.
  • Drive Enterprise Renewals: Own the renewal strategy for your segment using a 12-month motion that includes QBRs, executive business reviews, stakeholder mapping, and ROI documentation to protect and grow enterprise ARR.
  • Identify and Execute Expansion: Surface and drive expansion opportunities including deeper adoption across practice areas and attach rates on add-on products, generating qualified pipeline and partnering with Sales on commercial motions.
  • Build Scalable Processes: Develop repeatable frameworks for enterprise onboarding, health monitoring, and risk intervention that your team can execute consistently as the segment grows.

What We're Looking For:

  • Enterprise Team Leadership: Proven ability to hire, coach, and retain a team of senior individual contributors who manage complex, high-value customer relationships.
  • Delivery-Oriented Mindset: You understand that enterprise customer success is equal parts strategy and execution. You’ve built or run motions where your team owned the full customer journey from implementation through long-term value realization.
  • Strategic Account Management: Deep experience managing six- and seven-figure accounts with long sales cycles, multiple stakeholders, and outcomes that require organizational change management.
  • Cross-Functional Coordination: Comfortable orchestrating across product, engineering, and go-to-market teams to deliver complex customer outcomes on time and at quality.
  • Communication and Executive Presence: Can present confidently to C-suite stakeholders at law firms and internally to senior leadership, translating technical progress into business impact.
  • Data-Driven Decision Making: Uses health scores, usage data, and leading indicators to prioritize team effort and intervene on at-risk accounts before they become escalations.

Preferred Qualifications:

  • 6+ years in Customer Success, Account Management, or Post-Sales Leadership with at least 2-3 years managing a team of 5+ in a B2B SaaS environment.
  • Experience at a consumption-based or usage-based SaaS company where customer value is driven by adoption depth and breadth rather than seat count.
  • A background in high-touch, services-oriented customer success where your team owned implementation, training, and ongoing value delivery. Experience in legal tech is a strong plus.
  • Track record of managing enterprise accounts with demonstrated success in retention, expansion, and executive relationship building.
  • Experience leading teams that do on-site customer engagement including implementations, workshops, or training programs that require travel and in-person delivery.
  • You’ve owned accounts where the real work was changing workflows and habits, not just driving feature adoption. Your best outcomes came from organizational change, not just onboarding.

Benefits

💰 Competitive Salary & Equity
💹 401(k) Program with Employer Matching
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚗 Commuter Benefits*
🧑‍💻 Autonomous Work Environment
🖥️ Workplace Setup Reimbursement
🏠 Telecomm Stipend
🏝 Flexible Time Off (FTO) + Holidays
🚀 Quarterly Team Gatherings
🥪 In office Perks*

*In office employees only

Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Eve uses AI tools, including Greenhouse and AI-assisted talent matching, to help our team review applications and highlight relevant skills and experience. AI is used only to assist and advise, it does not make hiring decisions. Applications are manually reviewed by our recruiters and hiring managers to ensure alignment with the role and our values.

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