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Design Operations Specialist (Contract)

Remote, United States

Job Overview:

Eventbrite is seeking a Contract Design Operations Specialist - Foundations. This contract role will focus on streamlining and supporting the operational needs of our Foundations team - the pillars of our user experience practice. You’ll be responsible for manage processes and projects across three critical areas that support our overall UX strategy: Design Systems, UX Research Practices, and Writing for UX. You will manage the processes, tools, and logistics that support the product lifecycle, collaborating closely with the Director of Design Operations, researchers, designers, writers, and stakeholders to coordinate research activities across multiple projects.

Key Responsibilities:

Operations of Foundations Team:

Design Systems:Work closely with the core team of design system designers and engineers with cross-functional teams bridging the gap between design and development to optimize the processes and standards for taking new design system components and templates from design to release. Assist in planning and process implementation with cross-functional partners for the scaling of the design system to all surfaces and product areas in a large, complex organization.UX Research:Optimize UX research practices that provide actionable insights and drive informed design decisions. Ensure research is a key input in all stages of product development. Champion the importance of research in understanding customer needs and validating design hypotheses. Foster collaboration with Product, Design and Engineering teams to ensure best practices are in place.Writing for UX Content Strategy: Oversee the operations of UX writing practice that ensures clear, consistent, and user-centric communication throughout our digital experiences. Partner with designers, product managers, and marketing teams to ensure that UX writing is integrated into our product design and development process

Project Prioritization and Logistics:

  • Work with the Operations partners, Design Managers prioritize projects based on business goals and team capacity.
  • Track and document  project timelines to ensure alignment with cross-functional teams.
  • Coordinate with design and product teams to manage dependencies effectively.
  • Serve as the primary point of contact for cross-functional teams (product, design, marketing) to ensure research requests are logged and addressed efficiently.

Process Optimization and Documentation:

  • Collaborate with the Director of Design Operations to enhance operations processes for greater efficiency and scalability.
  • Create and maintain clear documentation for operations processes, ensuring ease of use for the entire team.

Tools and Platform Management:

  • Oversee the management of tools (e.g., survey tools, user testing platforms, collaboration tools, accessibility/localization tools).
  • Ensure tools are up-to-date, troubleshoot issues, and onboard new team members as needed.
  • Research and recommend new tools or platforms to improve research efficiency.

Research Support:

  • Support UX researchers as needed in: 
    • Coordinating interviews, tests, and focus groups across different time zones.
    • Managing participant recruitment, including scheduling, coordinating, payment with external recruitment agencies when necessary.
    • Recording research sessions (in-person or remote), ensuring proper documentation, notes, observations.
    • Support the research team in maintaining a repository of research insights for easy access by cross-functional teams.

Required Skills:

  • Project Management: Strong organizational and time-management skills with experience managing multiple projects and deadlines.
  • Attention to Detail: Ability to manage teams, scheduling, and logistics with precision.
  • Communication: Excellent written and verbal communication skills for liaising across teams and stakeholders.
  • Tech Savvy: Proficiency with product design tools such as user testing platforms, collaboration software, and project management tools
  • Adaptability: Ability to thrive in a fast-paced environment, anticipate needs, and adjust to changing priorities.
  • Collaboration: Experience working cross-functionally with design, product, engineering teams to foster collaboration and support quality design outputs

Preferred Experience:

  • Previous experience in a research operations or UX/Product design operations role - ideal candidate has experience with Research and Design Systems
  • Familiarity with Product UX best practices.

ABOUT EVENTBRITE

At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life. 

Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority. 

Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace.  Read more about our Diversity and Inclusion work for our team, culture, and community.

BENEFITS

We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

EQUAL OPPORTUNITY

At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.

If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. 

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