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Sales Operations Manager

Remote, United States

THE CHALLENGE

At Eventbrite, we are bringing innovative products and a fresh approach to an industry with entrenched interests and diverse competition. We believe that innovative technology and a customer-centric mindset are key elements to building a successful business and creating world-class customer experiences. In a fast paced sales environment, it’s critical for our sales leadership team to have visibility and insights regarding leading and lagging performance indicators to drive decision-making.

 

THE TEAM

Partnering daily with sales leadership, this role sits in the Customer Strategy & Operations team. We set KPIs to measure what matters, analyze what’s happening to find ways to improve, and drive global execution through process definition and operating rhythm management. We are a small but mighty team focused on impact through driving global consistency and excellence.

 

THE ROLE

The Sales Operations Manager, Acquisition ensures that our sales practices are effective, streamlined, and scalable, making the complex simple and driving operational rigor. They will collaborate closely with sales leaders to set operational targets, define commission and incentive plans, and identify actionable insights that optimize how we acquire and retain customers. 

To be successful in this role, they will need to be disciplined, proactive, and curious. The ideal candidate is an experienced sales operations professional who loves challenges and succeeds at juggling multiple assignments in a fast-paced environment.

 

YOU WILL

  • Own the quota setting process, developing and delivering commission and incentive structures to drive consistent high performance
  • Assess sales performance, delivering actionable insights to sales leadership and driving accountability
  • Identify opportunities to improve process, efficiency, profitability, and productivity 
  • Ensure global sales leaders have the resources, tools, and data insights that they require to succeed
  • Facilitate a streamlined sales performance management framework ensuring adherence by sales leaders across all regions
  • Serve as a thought leader within the sales organization, bringing industry best practices to the conversation and acting as a force multiplier to advance our results globally 

 

THE SKILLSET

  • 5-7 years of relevant experience in analytics, operations, consulting, or sales leadership
  • Hands-on experience with sales planning, capacity modeling, quota setting, pipeline management, compensation planning, and forecasting
  • Ability to build trusted relationships and influence peers and leadership
  • Analytical and quantitative skills with an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses 
  • Adaptable to changing needs and situations in a fast-paced environment
  • Highly motivated, results-oriented, self-directed, and collaborative
  • Effective, clear, and concise verbal and written communication to both technical and non-technical audiences
  • Required Skills: Salesforce, Excel, Conga, Groove, Gong (or equivalent software)
  • Preferred Skills: Tableau, SQL, Ambition (or equivalent software)

PAY TRANSPARENCY

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Eventbrite, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is listed below. You may also be eligible to participate in Eventbrite’s incentive program(s) (such as equity, annual incentive bonus and commission plans), subject to the applicable rules and restrictions.

Pay Transparency Range (US)

$114,200 - $150,000 USD

ABOUT EVENTBRITE

At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life. 

Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority. 

Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace.  Read more about our Diversity and Inclusion work for our team, culture, and community.

BENEFITS

We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

EQUAL OPPORTUNITY

At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.

If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. 

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