Senior Product Manager

THE CHALLENGE

Eventbrite has built its business on empowering event creators with solutions to enable their success. In the process, we have touched millions of customers, helping them get together, explore their interests, and pursue their passions through live experiences. Payments, transactional systems and the user experience associated with them are at the core of Eventbrite’s global product, and our ability to manage millions of transactions seamlessly and securely is critical to our business. We are searching for a product leader to shape the vision of our payments experience, from helping consumers across the world purchase tickets seamlessly to enabling music venues to access funds easily and quickly

THE TEAM

You’ll be joining an experienced team of talented Product Managers, engineers, data scientists and operation specialists all working towards the common goal of creating finance empowerment for our event creators. You’ll be charged with creating powerful and intuitive experiences with our word class payments teams and making financial information on our platform accurate and seamless for our users. 

THE ROLE

A successful candidate will be a creative and technical thinker, one who thrives on interesting complicated challenges and is comfortable with ambiguity and building new products from the ground up. You will be responsible for defining a vision, strategy and leading a team in executing a roadmap for all payments transactions and related experiences at Eventbrite. 

You will make data-driven product decisions supported by both metrics and user research. You will work cross-functionally with multiple stakeholders and will collaborate with product managers, engineers, designers and other stakeholders within and across other business units. Your ultimate goal is to build high quality payments experiences that enable the trusted relationship our users have with Eventbrite and impact our high-growth business.

YOU WILL

• Spearhead product strategy and requirements for the payment teams 
• Lead the ideation, research, design, development and launch of products 
• Define clear vision & strategy and support your product team in understanding customer/ stakeholder pain points and requirements, develop strong roadmaps and executing on them
• Create clear goals for the team. Drive product development with a world-class team of Engineers, Designers and Analysts to deliver impact for our business and users
• Use data and metrics to inform your strategy and success criteria
• Work cross-functionally with experts across the organization and collaborate with stakeholders and engineers, as well as partners in policy, legal, and operations. 

THE SKILL SET

• 6-8 years of product management experience, preferably with experience working in the payments domain or on other marketplace platforms
• Strong track record of launching intuitive user experiences for complex transactional systems like payments
• Passionate and knowledgeable about payments, with strong technical level understanding
• Balance strong bias for action with deep experience driving product alignment across multiple stakeholders
• Passion for building innovative products that solve user needs through deep understanding of the customer and finding product market fit
• Understand user needs, respond to tight deadlines, and deliver products that drive key business metrics
• Self-starter with a solid track record of execution and results
• Strong analytical, problem solving, and quantitative skills with data-driven approach to decision-making
• User-first mindset with experience in user research and testing
• Exceptional communication skills, both written and verbal

BONUS POINTS

• Experience or knowledge of eCommerce platforms/ marketplaces
• Passion for live events, frequently attending events and buying tickets online

ABOUT EVENTBRITE

At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life. 

Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority. 

Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace.  Read more about our Diversity and Inclusion work for our team, culture, and community.

BENEFITS

We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

EQUAL OPPORTUNITY

At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.

If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.