Milk Dispatcher

Internal Job Title: Milk Dispatcher II 

Reports To:  Director, Trading & Hauler Relations

FLSA Status: Exempt, Full Time 

Location: US, Remote 

Internal Job Title: Milk Dispatcher 

Position Summary 

Are you passionate about the dairy industry and thrive in a fast-paced, dynamic environment? Ever.Ag is looking for a Milk Dispatcher who lives and breathes dairy logistics! In this role, you’ll be at the heart of the farm-to-plant milk supply chain, coordinating shipments, optimizing routes, and ensuring that fresh milk moves seamlessly from farms to plants. This isn’t just scheduling—it’s about keeping the dairy industry flowing efficiently and sustainably.

Why This Role Is Exciting:

• You’ll use cutting-edge Ever.Ag technology to track and schedule milk deliveries, giving you visibility and control over real-time operations.

• Every day brings a new challenge—no two schedules are the same, and your expertise will directly impact dairy farms, haulers, and plants.

• You’ll collaborate with top-tier clients, becoming a trusted advisor and problem-solver for milk supply chain strategies.

• You’ll gain exposure to cream and commodity scheduling, trading, and transportation, expanding your knowledge across the dairy sector.

Key Responsibilities 

• Own the farm-to-plant milk dispatch process, creating, maintaining, and adjusting schedules to optimize efficiency, cost, and service.
• Collaborate closely with farms, haulers, and plants to ensure all milk loads are delivered on time and meet processing requirements.
• Participate in client calls to strategize milk assignments and provide insight into supply chain conditions.
• Execute logistics for milk purchases, sales, and swaps, adapting quickly to changes to minimize disruptions and costs.
• Provide on-call weekend, holiday, and after-hours support in rotation with your team.
• Deliver actionable insights through customer business reviews, identifying opportunities to enhance milk supply chain performance.
• Support new client onboarding and help them master our dispatch and tracking platforms.
• Offer tech guidance and training to clients and haulers as needed.
• Back up Commodity Managed Services customers, handling scheduling, trading, and transportation tasks.
• Other duties and/or projects as assigned 

Qualifications 

• 3+ years of milk dispatch experience—you know the ins and outs of milk logistics.
• Dairy industry and/or transportation experience—your familiarity with farms, plants, and haulers makes you a true supply chain expert.
• Experience with cream/commodity scheduling or trading is a plus.
• Intermediate MS Office and general computer skills.
• Familiarity with Ever.Ag Dispatch platform or a willingness to quickly become an expert.

Competencies for Success 

• Customer Service Orientation: Discovers and meets underlying needs of customers; Follows through on requests and complaints; Becomes a trusted advisor to the customer 

• Information Seeking and Communication: Gathers information systematically from multiple internal and external resources; Asks questions, digs deeper, presses for resolution on outstanding concerns; Communicate load issues and details clearly and accurately via phone, text, and email 

• Teamwork & Cooperation: Interacts and solicits input from others and communicates issues that will impact others; Provides support, credit, and recognition to others; Builds corporate morale and in a spirit of cooperation resolves conflicts towards a win/win outcome 

• Self Confidence and Initiative: Exhibits confidence and approaches challenging tasks with a “can-do” attitude; Identifies what needs to be done and takes action before being asked; Takes independent action to change the direction; Persistent – does not give up when faced with difficult obstacles  

• Quality Focused: A strong attention to detail and accuracy and completeness of information; Keeps accurate records, checks the quality of work or information  

• Integrity: Having a high sense of integrity and honesty in interactions and communications with clients and haulers 

• Action Oriented: A bias for action, when you see a problem, you solve it using your customer-first mindset, technical savvy, and internal resources