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Customer Care Agent

Westminster, CO
EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student’s trips, to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you’re someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.
 
Position Summary: 

Be a part of a fulfilling mission and join our dedicated Customer Care Team where you will become the friendly voice that school districts, parents, and drivers rely on!  

As an Inbound Call Center Agent, you'll handle incoming calls with a blend of professionalism and efficiency, turning inquiries into solutions and challenges into opportunities. Your role involves addressing customer questions, resolving issues, de-escalating distressed customers, and sharing your knowledge about our products and services. If you’re detail-oriented, thrive in a fast-paced environment, and keep a cheerful demeanor under pressure, we’d love to have you on board! 

Pay Rate: $20.00/hr + 5% bonus eligibility

Location - Westminster, CO

Hours of Operations and Schedule Options: Monday - Friday 4-hour shifts are available between those hours. 

Responsibilities: 
  • High school diploma, general education degree, or equivalent
  • 1+ years remote work experience
  • 2 years of call center experience
  • Strong computer skills and ability to navigate multiple computer systems at one time 
  • Skilled in de-escalation with the ability to stay calm when customers are stressed or upset
  • Experience working with customer support 
Requirements: 
  • Handle a high-volume of incoming client/driver calls with a high level of professionalism 
  • Enter customer information into the data entry system 
  • Dispatch drivers to the client location 
  • Problem-solve transportation issues and properly document transactions 
  • Ability to de-escalate customer concerns and/or issues 
  • Read/understand maps and other geographical software 
  • Effectively communicate via telephone, email and messaging applications with a wide variety of customers, clients and employees 
  • Successfully navigate multiple computer systems and applications 
  • Sit or stand and talk for extended periods of time 
  • When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document 
  • Ability to cross-train and help in other areas between call volume peaks 
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job  
  • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA

Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.

Commitment to Diversity and Inclusion:

EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence.

Commitment to Equal Opportunity:

EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Visit our website and learn more about us at www.EverDriven.com

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