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Regional Area Manager

Washington, DC
EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student’s trips, to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you’re someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.
 
Position Summary: 
The Regional Manager is a senior leader responsible for overseeing multiple markets across a broad geographic region. Partnering closely with the VP of Operations, this role focuses on setting the strategic direction for their region, driving sustainable business growth, optimizing contribution margins, and ensuring EverDriven delivers safe, reliable, and cost-efficient services. The Regional Manager strengthens client partnerships, service provider relationships and develops high-performing teams that can balance service excellence with operational efficiency. The role is also accountable for driving customer success and retention, building scalable provider capacity, and championing safety and compliance as visible leadership priorities. 

Salary Range: This role covers the Northeast Territory in the US therefore the salary will depend on location and experience. We offer a competitive compensation package tailored to each candidate’s experience plus bonus potential
Location - Remote, but the Regional Manager must live within the assigned region (Northeast US) and near market with substantial volume. Significant travel across the region is required.

Responsibilities: 
  • Lead and develop a high-performing team including Senior Account Managers and operational support staff that exceeds performance and growth targets in alignment with company goals. 
  • Establish and enforce performance management processes for transportation providers, including KPIs, feedback, coaching, and, where needed, deactivation. 
  • Drive operational excellence through continuous improvement initiatives, identifying and implementing process enhancements to reduce cost and improve service quality. 
  • Leverage analytics and data tools to identify trends, diagnose root causes, and inform strategic and operational decision-making. 
  • Have a P&L mindset to own and drive contribution margin performance within the region by balancing revenue growth, operational efficiency, and service quality. 
  • Serve as the senior contact for service provider and client accounts.  Oversee and drive performance and growth of accounts through coaching and accountability.  
  • Cultivate long-term relationships with district leadership and other key stakeholders. 
  • Develop and execute region-wide strategic business plans to expand market share, strengthen client retention, and achieve financial targets. 
  • Provide financial oversight, including forecasting, contribution margin accountability, and cost-optimization strategies, while maintaining quality standards. 
  • Foster a culture of accountability, continuous improvement, and innovation across all regional teams while being able to successfully operate in ambiguity as needed. 
  • Demonstrate resilience and adaptability, with the ability to lead effectively in dynamic, fast-scaling environments. 
  • Partner cross-functionally with Business Process Improvement, Compliance, Safety, Technology, and Customer Support teams to design and implement integrated solutions for clients.  
  • Anticipate and mitigate risks to service delivery, implementing proactive strategies to ensure client satisfaction and compliance with all regulatory and company standards. 
  • Lead regional responses to escalations, complex service disruptions, and provider performance issues, ensuring timely, strategic, and scalable resolution. 
  • Represent the region in company-wide strategic planning and initiatives, influencing broader organizational objectives and best practices. 
  • Be an agent for change influencing various layers of the organization driving deliverables aligned to cultural pillars and the company’s value creation plan
Requirements: 
  • Bachelor’s degree required; Master’s degree in Business, Logistics, or related field preferred. 
  • 10+ years of progressive leadership experience in client services, logistics, operations, or transportation, with at least 5 years in a multi-region management role. 
  • Demonstrated success in driving revenue growth, improving contribution margins, and managing expenses at scale across varying geographies. 
  • Proven ability to build and maintain senior-level client relationships and lead business expansion strategies with varying levels of ambiguity.  
  • Exceptional strategic thinking, financial acumen, and decision-making skills powered by data informed critical thinking.  
  • Strong leadership presence with the ability to motivate and mentor large, diverse teams. 
  • Experience in customer success leadership and measurable client retention initiatives strongly preferred. 
  • Knowledge of Lean Six Sigma, PMP, or other process improvement frameworks a plus. 
  • Experience with education sector, special education transportation, or regulated fleet/transport operations desirable. 
  • Excellent communication, negotiation, and problem-solving abilities. 
  • Proficiency in Microsoft Office tools, CRM platforms, and data analysis systems. 
  • Experience with BI or dashboarding tools (e.g., Tableau, Power BI) and advanced Excel reporting preferred. 
  • Valid Driver’s License with a clean driving record. 
  • Must pass a background check and drug screening as a condition of employment. 
  • Frequent regional travel required, up to ~50% of time. 

 

Benefits
  • Medical, Dental, Vision insurance
  • Virtual Doctor Visits with $0 Co-Pay
  • Life Insurance (company paid)
  • Short Term Disability Insurance (company paid)
  • Long-Term Disability Insurance (company paid)
  • Paid Time Off (PTO)
  • Paid Holidays
  • Paid Time to Volunteer
  • Flex Spending Account (FSA)
  • 401K Plan (with an awesome employer match!)
  • Employee Assistance Program
  • Employee Discounts Program

 

Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.

Commitment to Diversity and Inclusion:

EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence.

Commitment to Equal Opportunity:

EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Visit our website and learn more about us at www.EverDriven.com

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