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Account Manager

Philadelphia, Pennsylvania
About EveryDriven
 
As the nation’s leading provider of alternative student transportation, we partner with school districts to serve students who need it most—those experiencing homelessness, living with disabilities, or residing outside traditional bus routes. Our tech-enabled, human-led model drives equity, efficiency, and impact—helping districts remove barriers to learning, one ride at a time.
 
At EverDriven, we do the right thing, work together, and never settle. Our team acts with integrity, ownership, and a shared purpose—to ensure every student has access to education through safe, reliable transportation. We collaborate openly, move with urgency, and lead with data and heart. Our success is powered by people who bring more than just skill; they bring self-awareness, ambition, and a willingness to learn.
 
Position Summary:
The Account Manager works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. 
 
Salary Range: $60,000- $65,000/yr target based on experience plus bonus potential
 
Location: This is a remote role, but this account manager will service the Philadelphia, PA metro. You must live within driving distance to properly support the need.
 
Responsibilities:
  • Use effective industry skills and abilities to support our innovative transportation services
  • Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
  • Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)
  • Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts
  • Responsible for the continuous improvement of a safe, efficient, and effective transportation system
  • Liaise between EverDriven and our clients while providing guidance, direction, and feedback
  • Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures
  • Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers
  • Develop and maintain open communication channels with project contractors, community officials, and agency staff
  • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
  • Understand and follow safety rules established by regulatory bodies and client contracts
  • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)
Requirements:
  • Minimum education of a bachelor's degree or equivalent experience
  • Strong professional communication and customer service skills
  • Ability to effectively work with diverse groups of customers and service providers
  • Set priorities wisely, multitask, and dynamically solve problems
  • Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.
  • Valid Driver’s License with a good driving record.
  • Drug Screen and Background Check is a Condition of Employment
  • Travel as required
Benefits
  • Medical, Dental, Vision insurance
  • Virtual Doctor Visits with $0 Co-Pay
  • Life Insurance (company paid)
  • Short Term Disability Insurance (company paid)
  • Long-Term Disability Insurance (company paid)
  • Paid Time Off (PTO)
  • Paid Holidays
  • Paid Time to Volunteer
  • Flex Spending Account (FSA)
  • 401K Plan (with an awesome employer match!)
  • Employee Assistance Program
  • Employee Discounts Program

 

Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.

Commitment to Diversity and Inclusion:

EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence.

Commitment to Equal Opportunity:

EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Visit our website and learn more about us at www.EverDriven.com

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