Workplace Operations Coordinator

As a Workplace Operations Coordinator, you will be the heart of our New York office environment, creating a welcoming, efficient, and supportive experience for employees and visitors alike.

This role is responsible for day-to-day office operations, vendor management, workplace experience programming, and facilities coordination. You’ll partner cross-functionally with People, IT, and Facilities to support a seamless, high-quality, and positive work environment.

You’ll also provide light administrative and coordination support to the People team as needed, making this a great opportunity for someone who is excited about workplace experience and interested in building broader exposure to People operations over time.

Depending on site office capacity, this role requires a minimum of four days a week in-office.

Getting started

• We want you to feel like part of the team early on!
• Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
• We’re excited for you to learn, grow, and contribute right away!
• We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

In your role, you’ll…

Office Management & Employee Experience

• Exceptional Service: Greet employees and visitors with warmth and professionalism, creating an office environment that feels welcoming, polished, and approachable.
• Relationship Building: Build trust across the office by being a visible, accessible, and reliable point of contact for workplace questions, needs, and feedback.
• Communications: Monitor and respond to workplace-related messages across internal platforms with clarity, responsiveness, and strong solution-orientation & customer service mindset.
• Ticketing & Logistics: Manage day-to-day office needs and internal requests clearly and efficiently, exercising good judgment and helping ensure timely follow-through.
• Process Improvement: Use your frontline perspective to identify opportunities to improve workplace and employee-facing processes, helping us scale thoughtful and efficient ways of working.
• Culture & Atmosphere: Help set the tone for the office by fostering a positive, professional, and inclusive environment where people feel supported and excited to be onsite.

Workplace Experience & Programming

• Culture Building Programming: Plan and execute on-site experiences and events that strengthen company culture and employee engagement.
• Food & Beverage: Oversee the lunch program and snack offerings in partnership with vendors, focusing on quality, employee feedback, and continuous improvement.
• Onboarding & Recruiting Support: Assist with candidate interviews and new hire onboarding by coordinating logistics and helping visitors and new hires feel oriented to the office, its amenities, and resources.
• People Team Administrative Support: Provide light administrative and coordination support for People team workflows and projects as needed.
• Cross-Functional Coordination: Partner closely with teammates across People, IT, Facilities, Food & Beverage and other functions to support a smooth and thoughtful employee experience.

Facilities & Space Planning

• Operational Excellence: Conduct regular walk-throughs of the office, kitchens, and common spaces to ensure cleanliness, functionality, and a consistently high standard of presentation.
• Property Management & Maintenance: Liaise with onsite landlord or property management, pass along building-related communications, escalate issues when relevant, and coordinate ongoing maintenance needs.
• Space Utility: Support seating plans and own the execution of workplace systems and processes that help the office run smoothly.
• Safety: Serve as a point of contact for on-site emergencies and help maintain updated safety procedures and emergency response plans.

Vendor & Tech Support

• Vendor Relations: Build and maintain strong relationships with local vendors to support office maintenance and operational needs.
• IT Collaboration: Partner with IT to troubleshoot workplace tech issues, track equipment inventory, and support infrastructure projects as needed.

About you

• Experience: You have 2+ years of office management, workplace operations, facilities, event programming, hospitality, employee experience, people operations or similarly relevant experience.
• Autonomy & Execution: You’re able to independently manage day-to-day responsibilities with strong attention to detail, sound judgment, and a sense of urgency.
• Customer Service Orientation: You’re a clear, fast, and friendly communicator who enjoys helping people and knows how to create a professional, positive experience.
• Presence & Approachability: You’re someone people naturally feel comfortable coming to for help. You bring a calm, polished, and service-oriented presence to the workplace.
• Prioritization & Problem-Solving: You can balance recurring operational responsibilities with new requests, and you know when to escalate, problem-solve, or adjust priorities.
• Collaboration: You enjoy working cross-functionally and building strong partnerships with teammates across People, IT, Facilities, and other teams.
• Tech Savvy: You’re comfortable with Google Workspace and able to learn new tools and systems quickly.
• Physicality: You’re able to lift 25-30 lbs and comfortable using basic tools and equipment for office upkeep.

Benefits

• The expected hourly rate range for this role is between $42.79 - $53.85. The final offered hourly rate will be dependent upon many factors including the candidate’s experience and skills. The role's compensation is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance

Perks

• Work in our midtown New York office
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront's 2021 Career Launching Companies, and ranked #2 on the "2022 Bay Area Best Places to Work" list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company's World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through "Everlaw for Good"
• #LI-BL1
• #LI-Hybrid