Operations Intelligence Manager

About evermore

evermore is a technology company that administers Smart Benefits to connect people to products and services they need, when they need them, so they can live healthier lives. We partner with payers and retailers to deliver expansive benefits for things like healthy foods, OTC medications, or transportation. evermore is reinventing benefits administration so that everyone benefits with more value for each and better outcomes for all. evermore is a Series B stage company, backed by leading investors including General Catalyst, Define Ventures, Lightspeed Venture Partners, Pinegrove Capital Partners, and Qiming Venture Partners. 

The Job at a Glance 

As Operations Intelligence Manager, you will be the operational brain behind how we forecast, plan, and optimize the operations needed to deliver exceptional service to our customers. evermore is growing fast, and this position will play a key role in ensuring our scale doesn’t come at the expense of efficiency or financial discipline—helping us build the infrastructure for sustainable, cost-effective growth. Reporting into our Operations Excellence lead, you’ll be tasked with identifying inefficiencies, building operational models, and driving margin improvements within your first 90–120 days. This is a high-impact, fast-paced, and high-visibility role for someone that is extremely quantitative and thrives on solving complex operational puzzles. 

What You Will Do 

Working within an organization created at the intersection of health care, retail and financial technology, no two days will look the same.  Typical responsibilities of the role include:  

• Map the entire production and service ecosystem—print workflows, fulfillment, customer care, and cost centers—as an interconnected system. Quickly identify leverage points where process design, vendor negotiation, or data visibility can unlock large-scale efficiency gains and reduce costs. 
• Collaborate with cross-functional teams (Customer Care, Implementation, Print Solutions, Product) to define requirements for product and process builds that unlock improvements. 
• Establish KPIs and data dashboards to drive performance, costs, and service levels. Comfortably navigate between tools and data environments to get the answer—whether that means writing SQL queries, creating dynamic Excel models, or building quick automations to clean or connect data.  
• Build and own a demand forecasting model that aligns customer volume with capacity and resource needs in partnership with Finance.  
• Present insights and recommendations to senior leadership to inform strategic decisions 

About You 

While every candidate brings a unique resume and prospective, an ideal candidate will include:  

• 4–6 years of experience in operations, supply chain, process engineering, forecasting, or lean engineering, ideally in print production, fintech, or call center. 
• Deep understanding vendor SLA management, throughput, fulfillment timing, and capacity planning. Capable of mapping end-to-end processes and identifying automation or system improvements that reduce unit cost and waste.  
• Demonstrated ability to independently design and build complex cost and operational models from scratch—using tools such as SQL, Excel, Python, or BI platforms—to surface inefficiencies, forecast needs, and quantify tradeoffs in production, shipping, and service delivery. 
• Comfortable pulling and joining data across disparate systems (ERP, CRM, vendor portals, print queues, ticketing systems) to build unified operational views. Skilled at using APIs, scripts, or ETL tools to automate recurring analyses or reporting. 
• Operates with high autonomy: identifies opportunities, defines the problem space, builds the model, and translates technical findings into clear, actionable insights for stakeholders drives alignment on recommendations without heavy oversight. 
• Thinks like an owner. Consistently finds ways to reduce waste, improve throughput, and lower total cost without sacrificing quality or customer experience. Views scaling as a design challenge to be solved, not an inevitability to be endured.

Other Requirements

• Travel may be required from time to time as part of the role, for company events and business needs
  
• evermore is a remote-first, distributed workforce. Candidates should be comfortable with, and equipped to work within, a distributed remote team, including having reliable internet access and basic home office equipment. evermore will provide a work laptop, and mouse/keyboard upon request   
• Legal authorization to work in the US is required. At this time, evermore will not consider candidates who need sponsorship, now or in the future 
• All offers for employment are contingent upon successful completion of a background check 

What We Offer 

• Competitive base salary ranging from $128,550-$139,275, discretionary bonus, and equity; depending on experience/qualifications
  
• Benefits  
  • Medical, Dental, and Vision insurance with 90% paid employer premium contributions for all tiers 
  • 100% Employer Paid Short-Term & Long-Term Disability 
  • 100% Employer Paid Basic Life Insurance Policy  
  • Employee Assistance Program (EAP) 
  • 401(k) Program
    
• Discretionary PTO
• Paid holidays
• Parental Leave
• Flexible work schedule within core hours
• Work anywhere in the USA as we are a fully distributed team from coast to coast 

 

evermore is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQIA+ – proudly embracing diversity in all its manifestations. Applicants requiring reasonable accommodation for the application and/or interview process should notify a representative of the People Operations Team via Careers@sodahealth.com. 

evermore participates in E-Verify, the federal program for electronic verification of employment eligibility. 

To all recruitment agencies: evermore does not accept agency resumes, please do not forward them to any evermore employees.