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Fulfillment Specialist, Customer Operations 

Chicago, IL

EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. With a focus on premium content like NFL Sunday Ticket, smart promotions, and seamless partnerships, we offer a cloud-based platform that combines ease of use with advanced functionality and reliability. We're empowering business owners to control their content like never before, ensuring their screens are more than just TVs—they're key to engaging, entertaining, and understanding their customers to help drive business results. We are poised to leverage our strong leadership, innovative technology, and strategic partnerships to become the go-to destination for on-premise entertainment and marketing.

 

We’re looking for a Fulfillment Specialist to join our Customer Operations team. The fulfillment team ensures our inventory is properly managed and orders are fulfilled in a timely manner to maintain high customer satisfaction. In this role, you will be responsible for overall fulfillment processes, including account creation, shipping of hardware and software, along with troubleshooting customer and vendor escalations. This is a great opportunity for recent college graduates or individuals looking to begin a career in logistics or operations and grow within the company.  

 

Responsibilities:  

  • Process new customer and replacement hardware orders accurately through Salesforce 
  • Create and manage enterprise customer accounts and subscriptions using EverPass internal tools 
  • Use various Salesforce queues to handle tasks such as account creation, cancellations, hardware returns, deprovisioning, and replacement device processing 
  • Test new and potential hardware options to ensure compatibility and quality standards 
  • Troubleshoot order escalations across internal teams, external partners, and third-party warehouse providers 
  • Respond to inbound customer inquiries, resolving issues from initial contact through to resolution 
  • Collaborate closely with Sales, Customer Success, and Support teams to support enterprise rollouts  

Qualifications: 

  • Bachelor’s degree in a related field 
  • 1+ year of relevant work experience  
  • Strong attention to detail with the ability to accurately follow written and verbal instructions 
  • Dependable, punctual, and team-oriented 
  • Accurate data entry and basic computer skills 
  • Must be able to work independently and manage tasks with minimal supervision 
  • Willingness and availability to work flexible hours, including evenings, weekends, holidays, and on-call shifts as needed  
  • Interest or background in industries such as sports, streaming, SaaS, or hospitality technology is a plus 

 

 

 

Expected Compensation: The anticipated base salary range for a new hire into this position is $50,000 - $65,000. In compliance with local law, the range above reflects the current hiring range for this position. EverPass takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment when determining the salary level for potential new employees. EverPass expects to hire for this position at the mid-range salary, with the possibility of considering a higher salary only in rare cases when EverPass determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements.

About Us:

EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League. TKO Group Holdings, parent company of UFC and WWE, joined as an investor in 2024.

 

Benefits and Perks: 

  • Competitive Compensation 
  • Medical, dental, vision, life, and long-term and short-term disability insurance
  • Professional Development Programs
  • Access to senior management and mentoring opportunities
  • Employee Recognition Program
  • Unlimited PTO
  • Paid Parental Leave
  • Mental Health and Recharge Days 
  • 401k Match
  • Pre-tax Transportation
  • Employee Assistance Program
  • Type of work: Hybrid
  • Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours

 

This is a chance for you to join a challenging and inspiring environment where you will have the possibility to make a daily impact. Every day you will work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create an innovative environment that drives EverPass forward. If you are the right person for the role you will be part of a fantastic journey in a dynamic, high-growth business.

We look forward to your application.

EverPass is an equal opportunity workplace and an affirmative-action employer. 

We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work.

 

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