Business Operations Administrator (Temporary, 3 months)

At Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. 

We’re a global community of over 550 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive.

We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.

Join us at Everway - together, we can unlock the full potential of every mind.

About the role

The Business Operations team bridges the gap between a number of key functions within our combined company. They bring together skills and expertise on finance, sales and our systems to ensure that work flows efficiently and effectively to deliver a service to our colleagues and ultimately our end customers. The role of administrator is a critical role to deliver a number of tasks that are key to our systems and processes being able to complete between Sales and Finance and the end customer. You will be working as part of a global team with a local manager. Delivering to deadlines, adhering to process and stepping forward with ideas for improvements are key to being successful in this role.

This is a temporary, 3-month role requiring the successful candidate to work five days per week from 4:00 PM to 10:00 PM. The position includes an initial two-day training period at the Antrim office from 9:00 AM to 5:00 PM.

Main Responsibilities

• You will be cross trained on a number of different areas that will include some of the following. You will be responsible for feeding into and following processes to effectively and efficiently deliver the following services to agreed deadlines:
• Credit and Rebill
• Credit card payment links
• Online orders where adjustments are required
• Single and other small orders
• Cheque processing
• Customer finance queries first line
• Licencing
• Invoicing exceptions
• Royalties
• Payment Extensions
• Print replacements

This list is expected to change over time with some jobs reducing with the expectation that there will be new areas added as well. 

• You may be acting in a quality assurance space, checking the working of the sales team where Salesforce does not have existing checks in place. It is expected that this will predominantly be done through the review of a random sample of cases and reporting. Items may include the following and may be subject to change:
• Grace Periods end as expected
• Payment extensions are arranged
• Pilots end as expected
• Purchase Orders have been checked and are available when they should be
• Tax for non US customers is correct
• Right information has been added to the right fields 
• Continuous Improvement- Functional 

Identify and articulate cases for change where there is inefficiency or ineffective practices, looking to deliver a high quality service and roles for team members that are rewarding. 

• Completing your performance reviews and mandatory and other training as required.

Essential Criteria 

• 2 plus years experience working with Sales and Finance Teams

Desirable Criteria

• Experience of Salesforce
• Experience of Sage Intacct

Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter.  Ready to make an impact? Apply today and be part of a company that invests in your success!

We are committed to providing a Drug-Free Workplace for all employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.