Senior Systems Administrator

At Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. 

We’re a global community of over 550 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive.

We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.

Join us at Everway - together, we can unlock the full potential of every mind.

About the role

As a Senior Salesforce Administrator, you will be responsible for managing, optimising, and ensuring the reliable operation of Salesforce which is critical to our organisation’s operations. This role demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support. You will work closely with cross-functional teams to configure systems, implement best practices, and support the integration of internal platforms to drive efficiency across the organisation.

Main Responsibilities

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
• DevOps/release management experience
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilised platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• Coordinate with Sales Enablement to deliver new user and ongoing user training 
• Technical documentation
• Management of integrated applications and third party suppliers including [enter your additional applications e.g. DocuSign, Gong, 3CX, Showpad, ON24,  etc]

Essential Criteria 

• Proven experience as a Salesforce Systems Administrator with a strong background in managing and optimising internal processes.
• Technical proficiency in Salesforce configuration and maintenance, with a solid understanding of change management, data integrity and security best practices.
• Excellent troubleshooting skills with the ability to quickly diagnose and resolve system issues.
• Strong communication skills to liaise with stakeholders at all levels, collaborate effectively with cross-functional teams, and provide user support.
• Demonstrated analytical mindset with attention to detail that results in the accurate and efficient translation of business requirements into scalable, best practice technical solutions. 

Desirable Criteria

• Experience with system integration across platforms in a SaaS environment to support efficient workflows.
• Knowledge of process optimisation techniques for enhancing system functionality and user engagement.
• Background in developing user training materials and supporting user adoption for internal tools.
• Experience in managing system upgrades and change management processes.
• Salesforce System Administrator certification.
• Prior Experience utilizing Salesforce CPQ, certification is preferred but not required.
• Understanding of basic triggers/Apex code knowledge
• Demonstrates continued personal/professional development
• Active in the Salesforce community

Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter.  Ready to make an impact? Apply today and be part of a company that invests in your success!

We are committed to providing a Drug-Free Workplace for all employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.