Senior User Researcher

At Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. 

We’re a global community of over 500 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive.

We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.

Join us at Everway - together, we can unlock the full potential of every mind.

About the role

As a Senior User Researcher, you will work with cross-functional teams to lead, design, execute, and communicate impactful research to help shape the company’s products.

The right candidate will be driven to develop a keen understanding and deep empathy for the diverse challenges faced by our users. You will design, conduct, and analyse user research that provides actionable insights to address these challenges in measurable ways.

You will be comfortable working throughout the entire product lifecycle: from observing and interviewing users, mapping existing journeys and identifying key opportunities, to validating and optimising user experiences to maximise their positive impact on the lives of teachers, students, and people in the workplace.

Main Responsibilities

• Plan and conduct user research studies, including usability tests, interviews, surveys, and ethnographic research to understand user needs and behaviours.
• Analyse qualitative and quantitative data to generate actionable insights and recommendations that influence product strategy and design decisions.
• Collaborate closely with product managers, designers, and engineers to integrate user research findings into the product development process.
• Create user archetypes, journey maps, research reports and other deliverables that effectively communicate user insights and pain points.
• Advocate for the user by presenting research findings to stakeholders and influencing product decisions.
• Assist with research operations, including participant recruitment, research tooling, and documentation.

 

Essential Criteria

• 3+ years experience at a senior level in a user research role.
• Strong understanding of various research methods and when to apply them.
• Experience conducting end-to-end user research, and translating insights into actionable design decisions in a complex, commercial environment.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Proficiency in using UX research tools for both qualitative and quantitative studies.
• Demonstrable ability to communicate complex concepts in a clear and concise manner to team members and stakeholders.
• A good team player, able to work collaboratively with fellow researchers, designers, product managers, and developers.

Desirable Criteria

• Experience with data analysis, statistical modelling, survey design, data visualisations, and relevant data tools.
• Experience researching for AI-powered products
• Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology or other related field.
• Familiarity with the education technology sector and an understanding of the unique challenges and opportunities within this field.
• Experience in early-stage product development.
• Experience in organising and leading co-creation workshops or design thinking sessions with diverse stakeholders.

Please submit your application on our website by Thursday 16th October 2025.

 

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Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter.  Ready to make an impact? Apply today and be part of a company that invests in your success!

We are committed to providing a Drug-Free Workplace for all employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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