Manager, Renewals

At Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. 

We’re a global community of over 500 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive.

We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.

Join us at Everway - together, we can unlock the full potential of every mind.

About the role

As the Team Lead of Renewals at Everway, you will lead a high-performing team of Renewal Managers and Specialists responsible for managing renewals across a large portfolio of customers. Your leadership will ensure excellence in execution, adherence to defined processes and integrity in our systems - driving consistent, data-informed renewal outcomes. 

You will play a key role in building a culture of accountability, quality and continuous improvement, ensuring your team meets revenue targets and operational SLAs while delivering a seamless customer experience. This role will collaborate closely with cross-functional partners across Customer Success, Sales, and Revenue Operations. Over time, responsibilities may expand to additional geographies or customer segments as Everway continues to expand globally. 

You will be responsible for the day-to-day management of the team, data accuracy, and SLA execution—while serving as a key liaison between regional stakeholders and the wider Renewals organization. You’ll also handle team-level escalations and help shape workflows as we expand support to other global regions.

Responsibilities:

• Lead, coach, and inspire a team of Renewal Specialists & Managers responsible for quoting and processing renewals for a large portfolio of customers.
• Establish a positive, accountable, and high-performing culture within your team, contributing to the overall success and culture of the Renewals organization.
• Supervise day-to-day operations to ensure timely quote delivery, SLA adherence, and data accuracy in Salesforce.
• Meet or exceed team renewal revenue quotas through proactive customer engagement, follow-up, and ensuring on-time renewals.
• Conduct regular 1:1’s and performance reviews for direct reports, providing coaching, feedback, and professional development opportunities.
• Act as the in-region escalation point for high-priority customer interactions.
  
  
• Monitor team performance using dashboards and reports; identify trends, gaps, and opportunities for improvement.
  
  
• Partner with Customer Success, Sales, and Revenue Operations to ensure alignment on renewal strategy and account handling.
• Demonstrate a curiosity mindset—continuously seeking ways to improve operations, workflows, standard operating procedures, and documentation in partnership with other leaders.
• Support the hiring, onboarding, and training of new Renewal Managers & Specialists, ensuring quality ramp-up and retention.

Essential Criteria 

• 3–5 years of experience in customer operations, renewals, sales or sales support leadership roles.
• Demonstrated success in meeting revenue or performance quotas in a renewals or sales support environment.
• Proven track record managing high-volume transactional processes with measurable KPIs.
• Proven ability—developed via prior Sales or Customer Success roles—to coach and apply advanced customer engagement skills, including discovery, consultative questioning, objection handling, and managing challenging or frustrated customers.
• Strong interpersonal and communication skills.
• Experience conducting performance reviews, managing and developing team members.
• Highly organized and analytical, with strong attention to detail and process improvement mindset.
• Proficient in Salesforce or other CRM platforms; comfortable working with reporting tools and dashboards.

Desirable Criteria

• Experience supporting K–12 or Higher Education customers in SaaS or EdTech environments.
  
  
• Familiarity with quoting tools (e.g., Salesforce CPQ), renewal automation strategies, and customer success platforms such as Gainsight.
  
  
• Demonstrated ability to scale and optimize processes for globally distributed teams.
  
  
• Background in workflow design, continuous improvement initiatives, or operational excellence programs.
  
  
• Exposure to or interest in change management and driving adoption of new tools and processes.

Please submit your application on our website by Monday 1st December 2025.

Please note that the role may close earlier if we receive a strong pool of applications before the advertised closing date.

Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter.  Ready to make an impact? Apply today and be part of a company that invests in your success!

We are committed to providing a Drug-Free Workplace for all employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

You can view our Recruitment and Selection Policy here.

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