Customer Success Manager (12 Months, FTC)

At Everway, our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. 

We’re a global community of over 600 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive.

We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.

Join us at Everway - together, we can unlock the full potential of every mind.

About the role

In this role, you will be responsible for engaging with the education community across EMEA to be an advocate and champion of Everway's tools across all subjects and school years. The ideal candidate will have a passion for education technology and a deep understanding of how it can impact teaching and learning. The primary focus will be supporting and building customer relationships in order to maximise retention and increase revenue. This role requires a results-focused and forward-thinking individual with a can-do attitude. 

Main Responsibilities

• To work as part of the Customer Success Team, with a primary focus on Individual Schools within the Education Division at Everway.
• Proactive approach to ensure a smooth, efficient deployment of the software for the end user and to facilitate a smooth transition from the New Business Acquisition Team.
• Maintain high Software as a Service (SaaS) renewal rates by building strong relationships throughout the customer lifecycle
• Manage database of all existing customers within the remit and through effective networking, continue to add to this existing database.
• Design and deliver online and in person presentations and workshops on a range of Everway technology, across all subjects and school years
• Interpret school development plans and inform all stakeholders how Everway tools support core objectives
• Design and deliver customer training, centred on pedagogy and practice
• Design curriculum focused content to increase understanding and adoption of Everway tools across all levels of education
• Manage queries to ensure a high level of customer satisfaction
• Gathering information on installation and usage and reporting to management
• Managing the renewal pipeline and providing accurate forecasting to management
• Connect and work with a range of industry stakeholders to raise the profile of Everway tools
• Be a team player who is flexible and able to collaborate effectively with cross-functional teams, including marketing, sales, and product development and support
• Represent Everway in education events, as required
• Attend in person meetings with customers, providing in person workshops, when required

Essential Criteria

• Minimum of 1 Year Experience in delivering online and in person presentations, webinars or workshops
• Minimum of 1 year’s classroom experience/ education setting experience.
• Demonstrable track record of successful delivery of education or commercial projects.
• Willingness to travel to attend conferences, meet with customers, or conduct training sessions as required

Desirable Criteria

• A passion for and understanding of Education Technology (Edtech)
• Experience with a range of Everway tools
• A recognised certification from Apple, Google or Microsoft
• Be familiar with the current state of the education market and the latest trends in education technology
• Experience and understanding of accessibility challenges and/or SEND
• Experience of leveraging external relationships and channel partners to support delivery of goals
• Connections within the education community, and a dedicated, engaged social media and people network
• Ability to think strategically and creatively about how to use Everway's tools particularly within an education setting
• Ability to work independently and as part of a team

Please submit your application on out website by Friday 20th February 2026.

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Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter.  Ready to make an impact? Apply today and be part of a company that invests in your success!

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