Client Service Representative - Weeknights

Join our Customer Service Team at VCSG!

Do you love animals and dream of making a real difference in their lives? Veterinary Care and Specialty Group (VCSG) in Chattanooga, TN, is your place! We're not just a veterinary hospital; we're a team of pet enthusiasts dedicated to providing incredible care. Our cutting-edge facility and awesome team create a fun, dynamic environment where your skills can shine. And guess what? We're on the lookout for a Customer Service Representative to join our fun-loving crew!

Why VCSG Rocks:

• Team Spirit: Join a compassionate, experienced team that loves to collaborate and learn together.
• Grow with Us: Enjoy endless opportunities for professional growth and development.
• Make a Difference: Help our incredible veterinary team provide support to our patients and the people who love them.

What You Can Expect:

As a Client Service Representative (CSR) in our emergency and specialty veterinary hospital, you will be the first point of contact for pet owners during some of their most stressful and emotional moments. You will play a critical role in triaging calls, managing patient intake and discharge, and supporting both the veterinary team and clients with compassion, efficiency, and professionalism.

Key Responsibilities:

• Greet clients and patients with empathy, urgency, and professionalism.
• Triage incoming calls and determine appropriate response based on emergency protocols.
• Facilitate intakes and communicate wait times or critical patient needs to medical staff.
• Gather and verify client and patient information; ensure accurate and timely data entry.
• Communicate with veterinary staff to facilitate timely and effective patient care.
• Manage emotionally charged situations with compassion and clarity.
• Process payments, estimates, invoices, and medical records.
• Maintain cleanliness and order in the reception and lobby areas.
• Assist with patient discharges.
• Act as a liaison between the veterinary team and clients during emergencies and overnight stays.

Qualifications:

• High school diploma or equivalent required.
• Prior experience in a veterinary, emergency, or medical reception environment preferred.
• Excellent communication and interpersonal skills, especially under pressure.
• Ability to stay calm, focused, and compassionate during emergency situations.
• Familiarity with veterinary terminology and emergency triage protocols is a plus (training provided).
• Comfortable working weekends and holidays as part of a 24/7 care team.
• Proficiency with veterinary software (Instinct) is a plus.

Physical Requirements:

• Ability to sit, stand, or walk for extended periods.
• Capable of lifting up to 40 lbs.
• Comfortable working in a fast-paced, emotionally charged environment with sick or injured animals. 

Perks of the Job:

• Competitive salary based on your experience.
• Comprehensive health, dental, and vision insurance.
• Opportunities for continuing education and professional growth including allowance and additional paid time off.
• Generous paid time off and holidays.
• Awesome employee pet care discounts.
• A friendly, supportive, and fun work environment.

How to Apply:

If you’re passionate about pets and want to join a team that loves what they do, we’d love to hear from you!

Join Veterinary Care and Specialty Group in Chattanooga, TN, and make a pawsitive impact in the world of veterinary medicine. We can’t wait to welcome you to our team!

For more information about us, check out our website at https://vcsgvets.com/

Veterinary Care and Specialty Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.