Client Service Representative - Veterinary

We know there are a lot of animal hospitals out there, so why choose us? 

• A place to grow: Our commitment to training and Medical Advancement means you’ll have the opportunity to grow your skills and knowledge as well as providing a path for advancing your career.
• A team to support you: At each shift, you’ll find colleagues ready to work together — we’ll be here when you need an extra hand, a moment to laugh, or a shoulder to cry on.
• A focus on your work-life balance: We’re committed to offering a benefits package that supports your life and wellbeing and thanks you for the care you give our patients every day.

Our benefits package:

• Competitive compensation
• Flexible scheduling
• Medical, Dental, Vision & Life Insurance
• FSA and HSA options(with company contributions)
• Interest-free health and veterinary payment account
• 401k with company match
• Paid time off + floating holidays
• uniform allowance
• Petcare/veterinary service discounts and so much more..

What You'll Do

• Deliver exceptional customer service at all times.
• Take initiative to maintain a clean working environment.
• Competently perform the core duties and responsibilities of a CSR and understand how these responsibilities impact the rest of the hospital.
• Mediate client concerns with compassion and empathy.
• Manage financial transactions including invoicing, cash handling, and end of day reporting.
• Must be comfortable discussing payment options and policies with clients.
• Correspond with clients through multiple approaches, such as telephone, email, text, and app as appropriate and applicable.
• Perform other duties as needed and which make a positive impact on the practice and company.
• May perform additional administrative duties, such as accounts receivable, maintaining the patient reminder system, managing the hospital’s social media accounts, and/or other tasks as assigned.

What You Have

Individuals should have some experience or understanding of basic technical skills and customer service skills. Experience in the field is ideal, but not required. We are happy to train the right individual, attitude and cultural fit is our #1 priority. 

• High school diploma or equivalent is required.
• Proficient computer and software skills required, including: Word, Outlook, and other office management systems and software.
• Experience with Instinct is a plus!
• Previous customer service experience required, preferably in a veterinary environment.
• Shows a commitment to professional development and continual improvement.
• Possesses strong listening and communication skills.
• Has confidence in decision making and problem solving.
• Capable in conflict resolution and diffusing situations.

VERG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.