Customer Support Specialist
Customer Support Specialist
On-site | BGC, Taguig – Manila Office
About Nimbyx
Nimbyx and EviSmart™ are reimagining the future of dentistry through AI-powered workflow automation and CAD design outsourcing. Trusted in over 26 countries, our mission is to make dental care smarter, faster, and better — and we’re achieving it through powerful technology that connects dentists, labs, and manufacturers worldwide.
But world-class technology is only as strong as the people who support it — and that’s where you come in.
What You’ll Do
Customer Support & Issue Resolution
- Serve as the primary point of contact for customer support via email, phone, and chat.
- Troubleshoot technical and product issues, guiding users through platform features with clarity and confidence.
- Escalate product feedback, bugs, and blockers to the appropriate internal teams promptly.
- Deliver fast, accurate, and empathetic support to resolve customer concerns.
- Perform the foregoing responsibilities in Nimbyx’ affiliates or partner companies pursuant to assignment, secondment, or transfer as deemed necessary by management with adequate notice.
Documentation & Process Improvement
- Maintain and update customer-facing documentation and internal support knowledge bases.
- Identify and contribute to improving support processes and tools for efficiency and scalability.
- Collaborate cross-functionally with product, engineering, and operations to enhance the customer experience.
Customer Training & Empowerment
- Deliver training sessions, onboarding, and product demos to empower users.
- Educate customers on best practices to maximize product value.
- Support customers in building confidence with features through proactive guidance and hands-on education.
Other
- Take ownership of special projects and ad-hoc assignments as required.
What We’re Looking For
- 2+ years of proven experience in SaaS or B2B customer support.
- Strong communication and problem-solving skills with the ability to explain technical concepts to non-technical users.
- Proficiency with tools such as Zendesk, HubSpot, Jira, and other collaboration platforms.
- Comfort working with complex platforms and support systems.
- Excellent organizational, multi-tasking, and detail-oriented approach.
- Ability to manage confidential information with discretion.
- Proactive mindset with the ability to anticipate problems and resolve them before escalation.
- Calm, empathetic, and solution-oriented attitude under pressure.
Why Join Us?
Meaningful Impact: Play a vital role in improving dental care through technology that empowers professionals worldwide.
Team Culture: Join a collaborative, global team that values empathy, ownership, and continuous learning.
Room to Grow: Develop your career in a supportive environment with opportunities for growth and professional development.
Perks That Matter: Competitive compensation, bonuses, comprehensive health insurance, and generous paid time off.
Ready to make an impact?
If you’re passionate about helping customers succeed and want to be part of a fast-growing health tech company, we’d love to hear from you.
Apply now and help us shape the future of smarter dental care at Nimbyx.
Create a Job Alert
Interested in building your career at Evismart? Get future opportunities sent straight to your email.
Apply for this job
*
indicates a required field
