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Customer Solutions Manager

Vancouver, BC, Canada

Customer Solutions Manager 

On-site | Vancouver Office – 675 W Hastings St. 

 

 

About EviSmart 

EviSmart™ is a global leader in AI-powered dental workflow automation and CAD design outsourcing. Trusted in 26+ countries, our mission is to make dental care smarter, faster, and better — and we’re doing it through powerful software that connects dentists, labs, and manufacturers like never before. 

Now, we’re expanding our customer success and solutions team to deliver world-class onboarding experiences and drive value for our clients across the globe. That’s where you come in. 

What You’ll Do 

Lead the Journey — From First Login to Lifelong Success 

  • Guide new customers through an exciting onboarding experience, helping them unlock EviSmart’s incredible off-the-shelf capabilities 
  • Dive deep into customer workflows and processes to tailor the perfect EviSmart setup for their unique needs 
  • Deliver hands-on training, tips, and best practices so clients can hit the ground running — and stay running fast 
  • Be the go-to expert who ensures every customer sees value from day one 

Drive Innovation — Bridge Needs and New Ideas 

  • Once clients are thriving on the platform, explore what’s next! Conduct gap analyses to uncover opportunities for custom development 
  • Ask sharp questions, identify hidden needs, and translate them into actionable technical requirements 
  • Partner with product and engineering teams to bring these custom enhancements to life — on time, on scope, and on point 
  • Manage post-onboarding projects like a pro, ensuring every custom feature aligns with client goals and business impact 

Build Partnerships That Last 

  • Become a trusted advisor to our clients — someone they rely on not just for support, but for insight and innovation 
  • Keep communication flowing with regular updates, milestone check-ins, and proactive problem-solving 
  • Travel to customer sites to map processes, validate requirements, and strengthen relationships face-to-face 
  • Represent the client’s voice within EviSmart, ensuring every enhancement truly delivers value 

Champion EviSmart — From Demo to Delivery 

  • Join pre-sales discussions as the solutions expert, showing prospects how EviSmart can revolutionize their workflows 
  • Collaborate with sales to craft smart, scalable solutions that align with each client’s vision 
  • Highlight future customization possibilities that make clients excited to grow with us 

 

What We’re Looking For 

  • Bachelor’s degree in Business, IT, Computer Science, Engineering, or a related field 
  • 3+ years in a client-facing role such as Business Analyst, Solutions Consultant, or Implementation Manager (SaaS experience a major plus) 
  • Proven experience leading customer onboarding and driving feature adoption 
  • Strong background in gap analysis, requirements definition, and managing post-implementation enhancements 
  • Excellent communication, presentation, and relationship-building skills — you make complex ideas sound simple and exciting 
  • Analytical, organized, and endlessly curious — you love solving puzzles and improving processes 
  • Proficiency with process mapping tools (Visio, Lucidchart, Miro) 
  • Familiarity with Agile methodologies (Scrum, Kanban) 
  • Willingness and enthusiasm to travel — you enjoy connecting in person with clients around the world 

 

Why Join Us? 

  • Make Real Impact: Help dental professionals worldwide revolutionize how they collaborate, design, and deliver patient care 
  • Collaborative Culture: Work with a global team that celebrates creativity, curiosity, and customer success 
  • Growth & Visibility: Take ownership of high-impact projects with direct influence on product evolution and client satisfaction 
  • Perks That Matter: Competitive salary, bonuses, comprehensive health & life insurance, 4+ weeks PTO, and dedicated career development support 

 

Ready to build something that transforms an entire industry? 
If you’re passionate about technology, obsessed with customer success, and thrive in fast-paced, high-impact environments — we’d love to meet you. 

Apply now and show us how you create success stories 

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