Customer Solutions Manager

Customer Solutions Manager – Dental Technology Specialist 

On-site | BGC, Manila, Philippines 

About EviSmart™ 

EviSmart™ is a global leader in AI-powered dental workflow automation and CAD design outsourcing. Trusted in 26+ countries, our mission is to make dental care smarter, faster, and better — and we’re doing it through powerful software that connects dentists, labs, and manufacturers like never before. 

Now, we’re expanding our customer success and solutions team to deliver world-class onboarding experiences and drive value for our clients across the globe. That’s where you come in. 

What You’ll Do 

Lead the Journey — From First Login to Lifelong Success 

• Guide dental practices and labs through an exceptional onboarding experience. 

• Use your clinical background to analyze workflows—from patient intake to case completion—and align them with EviSmart capabilities. 

• Deliver practical guidance on digital dentistry best practices and optimize how clients manage digital cases. 

• Communicate complex technical and clinical topics in simple, relatable terms. 

• Ensure customers achieve smooth and confident adoption of the platform. 

Drive Innovation — Bridge Needs and New Ideas 

• Identify gaps in platform functionality related to dental workflows and clinical requirements. 

• Work closely with dentists, lab technicians, and practice teams to understand pain points in digital case management. 

• Document custom feature requirements that improve clinical outcomes, efficiency, and communication. 

• Manage post-onboarding custom development projects, ensuring enhancements meet clinical standards and user expectations. 

• Act as the bridge between real-world clinical needs and technical development teams. 

Build Partnerships That Last 

• Build strong, trust-based relationships with dentists, practice managers, and lab technicians. 

• Serve as a knowledgeable advisor who understands both clinical and operational aspects of digital dentistry. 

• Travel to dental clinics and laboratories to observe live workflows and identify improvement opportunities. 

• Facilitate discussions around digital cases, treatment planning, and optimizing patient outcomes. 

• Advocate for the customer’s voice internally to ensure enhancements create real value. 

Champion EviSmart — From Demo to Delivery 

• Join pre-sales conversations as the dental technology expert. 

• Demonstrate how EviSmart enhances digital dentistry workflows and case management. 

• Confidently discuss clinical and technical dental procedures to help prospects understand the platform’s impact. 

• Highlight future customization opportunities that support long-term clinical success. 

What We’re Looking For 

Must-Have Qualifications: 

• Clinical dental experience or extensive background in dental sales/support. 

• Proven experience working directly with dentists, labs, and dental professionals. 

• Deep understanding of dental workflows, digital impressions, treatment planning, and lab communication. 

• Ability to simplify complex dental technology concepts for non-technical users. 

• Strong project management skills, especially in managing post-implementation enhancements. 

• Excellent communication, presentation, and relationship-building skills. 

• Willingness to travel frequently to dental offices and labs. 

Nice-To-Have Qualifications: 

• Experience with digital dentistry platforms or practice management systems. 

• Knowledge of CAD/CAM workflows and digital integration. 

• Understanding of dental technology regulatory considerations. 

• Experience in dental sales, clinical support, or similar client-facing dental roles. 

• Familiarity with process mapping tools (Visio, Lucidchart, Miro). 

Why Join Us? 

• Make Real Impact: Help dental professionals worldwide revolutionize how they collaborate, design, and deliver patient care 

• Collaborative Culture: Work with a global team that celebrates creativity, curiosity, and customer success 

• Growth & Visibility: Take ownership of high-impact projects with direct influence on product evolution and client satisfaction 

• Perks That Matter: Competitive salary, bonuses, comprehensive health & life insurance, 4+ weeks PTO, and dedicated career development support 

Ready to Transform Digital Dentistry? 

If you’re passionate about clinical excellence, digital workflows, and empowering dental professionals — we’d love to meet you. 

Apply now and help shape the future of dental technology with EviSmart