Director of Operations Service Delivery
Director of Operations – Service Delivery
On-site | BGC, Taguig – Manila Office
About Nimbyx / EviSmart™
Nimbyx and EviSmart™ are reimagining the future of digital dentistry. Through advanced AI-powered workflow automation and CAD design outsourcing, we empower dental labs and clinicians in more than 26 countries to deliver smarter, faster, and better care.
We’re now seeking a results-driven Director of Operations – Service Delivery to lead our large-scale design production teams. You’ll oversee hundreds of designers and managers, ensuring exceptional throughput, turnaround time, and quality in a fast-paced, SLA-driven environment.
What You’ll Do
Operational Leadership
- Oversee a production team of 350+ CAD designers across multiple shifts and 10+ frontline managers.
- Drive operational performance through strict adherence to SLAs, throughput targets, and turnaround time (TAT).
- Ensure top-tier quality control while minimizing rework percentage and production delays.
- Lead daily operations reviews using real-time dashboards and data-driven KPIs.
- Implement best practices in workflow optimization, workforce planning, and cross-shift coordination.
Process Optimization & Continuous Improvement
- Build and scale operational playbooks for consistency and performance excellence.
- Champion Lean, Six Sigma, and automation initiatives to improve efficiency and reduce waste.
- Partner with Engineering and Product teams to enhance production tools and automate key processes.
- Establish a culture of accountability, ownership, and continuous learning.
Team Management & Development
- Mentor and empower managers to lead high-performing teams with clear expectations and measurable goals.
- Drive alignment and collaboration across operations, quality, and support departments.
- Maintain a hands-on leadership approach — engaged, visible, and actively solving problems on the floor.
What We’re Looking For
- Proven experience leading large-scale production or service delivery teams (200+ FTE) with measurable improvements in TAT, rework, and output per FTE.
- Strong background in operations, manufacturing, or service delivery management in a high-volume, data-driven environment.
- Hands-on expertise with Lean/Six Sigma methodologies and process automation.
- Proficiency in operational analytics, KPI dashboards, and performance reporting.
- Strategic yet execution-focused leader who thrives in a flat, fast-moving culture.
- Exceptional communication, coaching, and change management skills.
- Resilient and results-oriented mindset — balances data with empathy and action.
Why Join Us?
High Impact: Lead operations that directly power the global dental design ecosystem.
Culture of Excellence: Join a company that values accountability, innovation, and craftsmanship.
Career Growth: Drive large-scale transformation and help shape the future of service delivery in health tech.
Perks That Matter: Competitive salary, performance bonuses, comprehensive health insurance, and generous PTO.
Ready to build and lead world-class operations?
If you’re a hands-on leader who thrives on data, discipline, and continuous improvement, we’d love to hear from you.
Apply now and own the future of Service Delivery at Nimbyx / EviSmart™.
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