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Director of Operations Service Delivery

BGC, Manila, Philippines

Director of Operations – Service Delivery 
On-site | BGC, Taguig – Manila Office 

 

About Nimbyx / EviSmart 

Nimbyx and EviSmart™ are reimagining the future of digital dentistry. Through advanced AI-powered workflow automation and CAD design outsourcing, we empower dental labs and clinicians in more than 26 countries to deliver smarter, faster, and better care. 

We’re now seeking a results-driven Director of Operations – Service Delivery to lead our large-scale design production teams. You’ll oversee hundreds of designers and managers, ensuring exceptional throughput, turnaround time, and quality in a fast-paced, SLA-driven environment. 

 

What You’ll Do 

Operational Leadership 

  • Oversee a production team of 350+ CAD designers across multiple shifts and 10+ frontline managers. 
  • Drive operational performance through strict adherence to SLAs, throughput targets, and turnaround time (TAT). 
  • Ensure top-tier quality control while minimizing rework percentage and production delays. 
  • Lead daily operations reviews using real-time dashboards and data-driven KPIs. 
  • Implement best practices in workflow optimization, workforce planning, and cross-shift coordination. 

Process Optimization & Continuous Improvement 

  • Build and scale operational playbooks for consistency and performance excellence. 
  • Champion Lean, Six Sigma, and automation initiatives to improve efficiency and reduce waste. 
  • Partner with Engineering and Product teams to enhance production tools and automate key processes. 
  • Establish a culture of accountability, ownership, and continuous learning. 

Team Management & Development 

  • Mentor and empower managers to lead high-performing teams with clear expectations and measurable goals. 
  • Drive alignment and collaboration across operations, quality, and support departments. 
  • Maintain a hands-on leadership approach — engaged, visible, and actively solving problems on the floor. 

 

What We’re Looking For 

  • Proven experience leading large-scale production or service delivery teams (200+ FTE) with measurable improvements in TAT, rework, and output per FTE. 
  • Strong background in operations, manufacturing, or service delivery management in a high-volume, data-driven environment. 
  • Hands-on expertise with Lean/Six Sigma methodologies and process automation. 
  • Proficiency in operational analytics, KPI dashboards, and performance reporting. 
  • Strategic yet execution-focused leader who thrives in a flat, fast-moving culture. 
  • Exceptional communication, coaching, and change management skills. 
  • Resilient and results-oriented mindset — balances data with empathy and action. 

 

Why Join Us? 

High Impact: Lead operations that directly power the global dental design ecosystem. 
Culture of Excellence: Join a company that values accountability, innovation, and craftsmanship. 
Career Growth: Drive large-scale transformation and help shape the future of service delivery in health tech. 
Perks That Matter: Competitive salary, performance bonuses, comprehensive health insurance, and generous PTO. 

 

Ready to build and lead world-class operations? 
If you’re a hands-on leader who thrives on data, discipline, and continuous improvement, we’d love to hear from you. 

Apply now and own the future of Service Delivery at Nimbyx / EviSmart™. 

 

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