Director of Customer Success
Director of Customer Success
On-site | BGC, Taguig – Manila Office
About Nimbyx / EviSmart™
Nimbyx and EviSmart™ are redefining what’s possible in digital dentistry. Through AI-powered workflow automation and CAD design outsourcing, we help dental labs and clinicians in over 26 countries deliver smarter, faster, and better care.
Our success is built on one foundation — customer trust. Now, we’re looking for a results-driven leader to elevate that trust into long-term growth and partnership.
What You’ll Do
Customer Journey Leadership
- Own the full post-sale lifecycle: onboarding → adoption → retention → expansion.
- Drive measurable improvements in NRR (Net Revenue Retention), churn reduction, and customer satisfaction.
- Create and execute customer success playbooks tailored for both PLG (Product-Led Growth) and enterprise accounts.
- Build scalable onboarding processes that shorten Time-to-Value (TTV) and accelerate adoption.
- Lead QBRs (Quarterly Business Reviews) and renewal discussions with enterprise clients and DSOs (Dental Service Organizations).
Strategic Partnerships & Cross-Functional Collaboration
- Partner with Product and Engineering teams to build strong feedback loops that influence the roadmap.
- Collaborate with Operations and Support teams to streamline escalations and resolution processes.
- Align with Sales on upsell and expansion strategies to drive account growth.
- Champion the customer voice across the organization to ensure every decision adds value.
Team Leadership & Enablement
- Build, coach, and mentor a high-performing Customer Success team.
- Define clear KPIs, dashboards, and reporting structures to monitor customer health and success metrics.
- Implement systems and tools to scale processes effectively across global teams.
What We’re Looking For
- Proven experience owning churn and NRR metrics with demonstrable impact.
- Expertise in building and scaling CS frameworks for both SMB and enterprise customers.
- Strong background in onboarding optimization and time-to-value reduction.
- Executive-level communication skills for managing renewals, QBRs, and strategic relationships.
- Experience working with DSOs, dental labs, or healthcare technology is a strong advantage.
- Strategic, data-driven thinker with a passion for building scalable success operations.
- Empathetic, customer-first mindset combined with commercial acumen and growth focus.
Why Join Us?
Meaningful Impact: Shape the future of global dental care by driving real value for customers and partners.
Leadership Opportunity: Build and scale a world-class Customer Success function in a rapidly growing AI-driven company.
Team Culture: Join a passionate, collaborative, and innovation-driven organization that values trust and ownership.
Perks That Matter: Competitive salary, performance-based bonuses, health and life insurance, generous PTO, and professional development support.
Ready to lead our next phase of customer success?
If you’re a growth architect and a true champion of the customer journey, we’d love to meet you.
Apply now and own the future of retention at Nimbyx / EviSmart™. 🚀
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