Back to jobs

Head of Strategic Operations

Vancouver, BC, Canada

Chief of Staff / Strategic Operations 

On-site | Vancouver Office – 675 W Hastings St. 

 

Are you the systems-thinking strategist who can turn CEO vision into organizational reality?

 

ABOUT EVISMART

 

EviSmart is a high-growth B2B SaaS scale-up transforming how businesses operate. We're at an exciting inflection point—scaling rapidly across three global locations (Vancouver, Korea, and Manila) and building the operational foundation for our next chapter of growth.

 

THE OPPORTUNITY

 

We're looking for our first Head of Strategic Operations—a unique role that combines strategic thinking with hands-on execution. You'll work directly with our CEO to:

• Transform CEO strategic thinking into documented playbooks and frameworks

• Build scalable operating systems that enable hypergrowth

• Empower department heads to make decisions autonomously

• Design the operational infrastructure for a 10x company

This is a role for strategic operators. You're not managing calendars or taking notes. You're the architect of how EviSmart operates—designing playbooks, building systems, and creating operational leverage that frees the CEO to focus on 10x activities.

 

WHAT YOU'LL DO

 

Design Strategic Playbooks (40%)

Create comprehensive playbooks for Product, Sales, Marketing, Customer Success, Finance, and Manila Operations. Extract frameworks from the CEO and convert them into documented systems the entire organization can use.

 

Build Operating Systems (30%)

Establish company-wide operating rhythms, design strategic planning processes (OKRs, quarterly planning), and create communication protocols that scale. Build the metrics and KPI frameworks that drive performance.

 

Drive Strategic Initiatives (20%)

Partner with the CEO on highest-priority strategic initiatives. Conduct analyses for major decisions (pricing, market expansion, org design) and solve complex cross-functional problems.

 

Enable the Organization (10%)

Coach department heads on using frameworks effectively. Train leaders on decision-making and strategic thinking. Create feedback loops to continuously improve our operating systems.

 

WHAT WE'RE LOOKING FOR

 

Experience:

• 7-10 years with 3-5 years in strategic operations or strategy consulting

• Proven track record building operational systems at a B2B SaaS scale-up (Series A to C)

• Direct experience working with C-suite executives, particularly CEOs

• Has lived through hypergrowth (3-5x revenue growth in 18-24 months)

 

Core Competencies:

• Strategic thinking: You see patterns, anticipate problems, and design scalable solutions

• Systems design: Expert at creating frameworks, playbooks, and repeatable processes

• Communication: Exceptional at extracting information and synthesizing it into clear documentation

• Execution: Bias for action—you don't just create strategies, you implement them

• Business acumen: Deep understanding of B2B SaaS metrics, unit economics, and GTM strategy

 

WHAT SUCCESS LOOKS LIKE (FIRST 90 DAYS)

 

• Reduce CEO time on strategic design from 20 hours/week to 4 hours/week

• Deploy 4-5 core playbooks across all departments

• Enable department heads to make 60-70% of decisions autonomously

• Establish sustainable operating rhythms (weekly, monthly, quarterly)

• Drive 2-3 major strategic projects to completion

 

WHY JOIN EVISMART

• Rare opportunity: Be the architect of how a hypergrowth company operates

• CEO partnership: Work directly with the CEO, not through layers

• High impact: Your systems will touch every department and enable scale

• Global scope: Operations across Vancouver, Korea, and Manila

• Career growth: This role is foundational—build it into whatever comes next

 

COMPENSATION & BENEFITS

• Competitive base salary: $140,000 - $180,000 CAD based on experience

• Comprehensive benefits: Health, dental, vision coverage

• Location: Work from our Vancouver office, [hybrid or remote setting is not supported]

 

Ready to build the operational foundation for a 10x company?

If you're a systems thinker who thrives on turning strategic vision into operational reality, we want to hear from you.

 

To Apply: Send your resume and a brief note about a system or playbook you've built to

  • EviSmart is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Create a Job Alert

Interested in building your career at Evismart? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Evismart’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.