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Head of Strategic Operations

Vancouver, BC, Canada

Chief of Staff / Strategic Operations 

On-site | Vancouver Office – 675 W Hastings St. 

 

About EviSmart 

EviSmart™ is Evident’s AI-powered dental workflow platform connecting labs, clinics, and manufacturers end-to-end. By automating the busy work between systems and teams, cases move faster with fewer errors, letting dental businesses scale without adding headcount. Our modular platform includes: 

  • Case intake & Rx digitization: turn handwritten or PDF prescriptions into structured cases; auto-create in the LMS. 
  • Scan & Rx QC: AI checks completeness and accuracy before production. 
  • CAD/CAM at scale: outsourced CAD design, remote nesting, and production acceleration. 
  • Operations backbone: LMS, centralized communications, and payments. 

We’re on a mission to remove delays, manual entry, and fragmented tools—so dental businesses can operate smarter and faster. 

 

Why This Role Exists 

We’re scaling quickly and need a first-principles operator who can turn ambiguous, cross-functional problems into durable organizational solutions — then personally drive them to done. You’ll work directly with the CEO and partner closely with leaders across product, engineering, customer success, finance, and sales. 

 

What You’ll Do 

  • Diagnose and design organizational solutions across functions to remove bottlenecks and accelerate outcomes. 
  • Translate ambiguity into clear operating designs (structures, ownership models, cadences, decision rights, interfaces). 
  • Own execution end-to-end — draft, socialize, pilot, ship, and iterate. Hands-on. No team to delegate to. 
  • Partner deeply with functional leaders to co-create solutions across product, ops, CS, finance, and sales. 
  • Model first-principles thinking; tailor solutions to EviSmart’s context. 

 

Must-Have Capabilities 

  • Organizational designer: you create blueprints (structures, roles, decision rights, governance) — not just run someone else’s. 
  • First-principles thinker: reason from goals and constraints, not “best practices.” 
  • Hands-on executor: you write the doc, run workshops, stand up cadences, instrument metrics, and ship. 
  • Player-coach: influence and enable without building a team. 
  • Cross-functional fluency: comfortable working with product, engineering, ops, CS, finance, and sales. 

 

Required Experience (one of the following) 

  • Former Chief of Staff at a scale-up (~$50M–$500M revenue) with proven operating impact. 
  • Strategy consultant (McKinsey, Bain, BCG) who moved into an operator role and shipped material changes. 
  • Founder who built, scaled, and sold a company. 
  • Strategic operations leader at a high-growth company with cross-functional scope. 

 

Nice to Have 

  • Experience designing decision-making systems (RACI/DRI, RFC processes, operating cadences). 
  • Prior work aligning exec teams around prioritization and investment trade-offs. 
  • Comfort instrumenting operating metrics and running lightweight experiments. 

 

Why Join Us? 

  • Meaningful Impact: Shape EviSmart’s operations during a period of rapid growth. 
  • High Visibility Role: Work directly with the CEO and cross-functional leadership. 
  • Collaborative Culture: Fast-moving, mission-driven environment where your ideas and execution matter. 

 

Compensation & benefits

Competitive salary and benefits commensurate with experience. (Details provided in later stages.)

 

Ready to Make Things Happen? 

If you’re a hands-on, first-principles operator who thrives on solving complex cross-functional challenges, we want to hear from you. Apply today and help scale EviSmart’s impact on dental innovation globally. 

 

 

 

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