Head of Strategic Operations
Chief of Staff / Strategic Operations
On-site | Vancouver Office – 675 W Hastings St.
About EviSmart™
EviSmart™ is Evident’s AI-powered dental workflow platform connecting labs, clinics, and manufacturers end-to-end. By automating the busy work between systems and teams, cases move faster with fewer errors, letting dental businesses scale without adding headcount. Our modular platform includes:
- Case intake & Rx digitization: turn handwritten or PDF prescriptions into structured cases; auto-create in the LMS.
- Scan & Rx QC: AI checks completeness and accuracy before production.
- CAD/CAM at scale: outsourced CAD design, remote nesting, and production acceleration.
- Operations backbone: LMS, centralized communications, and payments.
We’re on a mission to remove delays, manual entry, and fragmented tools—so dental businesses can operate smarter and faster.
Why This Role Exists
We’re scaling quickly and need a first-principles operator who can turn ambiguous, cross-functional problems into durable organizational solutions — then personally drive them to done. You’ll work directly with the CEO and partner closely with leaders across product, engineering, customer success, finance, and sales.
What You’ll Do
- Diagnose and design organizational solutions across functions to remove bottlenecks and accelerate outcomes.
- Translate ambiguity into clear operating designs (structures, ownership models, cadences, decision rights, interfaces).
- Own execution end-to-end — draft, socialize, pilot, ship, and iterate. Hands-on. No team to delegate to.
- Partner deeply with functional leaders to co-create solutions across product, ops, CS, finance, and sales.
- Model first-principles thinking; tailor solutions to EviSmart’s context.
Must-Have Capabilities
- Organizational designer: you create blueprints (structures, roles, decision rights, governance) — not just run someone else’s.
- First-principles thinker: reason from goals and constraints, not “best practices.”
- Hands-on executor: you write the doc, run workshops, stand up cadences, instrument metrics, and ship.
- Player-coach: influence and enable without building a team.
- Cross-functional fluency: comfortable working with product, engineering, ops, CS, finance, and sales.
Required Experience (one of the following)
- Former Chief of Staff at a scale-up (~$50M–$500M revenue) with proven operating impact.
- Strategy consultant (McKinsey, Bain, BCG) who moved into an operator role and shipped material changes.
- Founder who built, scaled, and sold a company.
- Strategic operations leader at a high-growth company with cross-functional scope.
Nice to Have
- Experience designing decision-making systems (RACI/DRI, RFC processes, operating cadences).
- Prior work aligning exec teams around prioritization and investment trade-offs.
- Comfort instrumenting operating metrics and running lightweight experiments.
Why Join Us?
- Meaningful Impact: Shape EviSmart’s operations during a period of rapid growth.
- High Visibility Role: Work directly with the CEO and cross-functional leadership.
- Collaborative Culture: Fast-moving, mission-driven environment where your ideas and execution matter.
Compensation & benefits
Competitive salary and benefits commensurate with experience. (Details provided in later stages.)
Ready to Make Things Happen?
If you’re a hands-on, first-principles operator who thrives on solving complex cross-functional challenges, we want to hear from you. Apply today and help scale EviSmart’s impact on dental innovation globally.
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