AI Workflow Adoption Lead
On-site | Vancouver Office – 675 W Hastings St.
About EviSmart™
EviSmart is the operations autopilot for dental laboratories. We serve 2,000+ labs across 28 countries, automating how digital dental work flows from case intake through CAD design, quality control, and client communication. Our mission: help labs scale without growing headcount.
The Role
This is not a technical role. You will not write code or build integrations.
Your job is to understand how our business teams actually work — sales, customer success, finance, product, marketing — identify where AI tools (Claude Cowork and related products) create the most leverage, and systematically drive adoption until usage is a habit, not an experiment.
This is a full-time, in-office role based at EviSmart’s Vancouver headquarters. Daily on-site presence is required. The output of this role is documentation, changed behavior, and measurable weekly active usage — not software.
What You Will Do
- Shadow and map workflows across all business functions: sales, customer success, finance, product management, and marketing
- Identify the highest-value AI insertion points for each function and prioritize by impact and adoption likelihood
- Build function-specific prompt libraries — how a CS rep uses Cowork differently from a finance analyst or a sales rep
- Create role-specific onboarding templates, workflow SOPs, and quick-reference guides each team can follow independently
- Navigate strong, opinionated team leads to get genuine buy-in — not compliance
- Run adoption sprints per function; track usage weekly, identify resistance, and iterate on playbooks accordingly
- Maintain a living internal AI workflow wiki covering all business functions
What We're Looking For
- Has owned a software rollout across multiple business functions — ideally spanning revenue, finance, and customer success simultaneously
- Has used Claude, ChatGPT, or an equivalent AI tool daily for at least 6 months; can write effective, function-specific prompts on the spot without preparation
- Comfortable presenting to and earning buy-in from experienced, opinionated business leads — not just facilitation, but genuine persuasion
- Strong written communicator; produces SOPs and playbooks that senior operators actually follow
- Comfortable working across distributed teams and time zones via async communication when needed
- Background in revenue ops, customer success operations, management consulting, or SaaS implementation
What We Are Not Looking For
- AI strategists or consultants who present frameworks without hands-on rollout experience
- Developers or technically-focused prompt engineers — this is a process and behavior change role
- Big-company coordinators who 'aligned stakeholders' rather than owning outcomes
- People who need a fully remote setup — this role requires daily in-office presence at Vancouver HQ
90 Days Success Metrics
- Day 30: Workflow maps complete for all business functions; top AI insertion points identified and validated with each function lead
- Day 60: Role-specific prompt libraries and SOPs live for at least 4 functions; adoption sprints underway with active participation
- Day 90: Measurable weekly active usage across targeted functions; internal AI workflow wiki published and in daily use
Apply today @ Evismart Careers
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