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Revenue Operations Manager

Vancouver, BC, Canada

About the job

Revenue Operations Manager

 

EviSmart | Vancouver, BC | In-Office

 

About EviSmart

 

EviSmart is a rapidly growing B2B SaaS company revolutionizing healthcare operations software, with a focus on dental and medical workflow automation. With proven product-market fit and strong customer retention, we’re entering an exciting growth phase.

 

We’re looking for a hands-on Revenue Operations Manager to build and own our sales infrastructure from the ground up. This is a high-impact, in-office role based in Vancouver, reporting directly to the CEO and working closely with our Sales, Marketing, and Customer Success teams.

 

The Opportunity

 

This is not a maintenance role — it’s a build-from-scratch challenge. You’ll architect the systems, playbooks, and processes that will power our next stage of growth.

 

We’re looking for a builder and operator who can move fluidly between strategy and execution — someone who’s as comfortable writing a sales script as they are presenting performance insights to the executive team.

 

Your Responsibilities

 

 

Phase 1: Build the Foundation (Months 1–3)

 

  • Design and implement EviSmart’s first comprehensive sales playbook from scratch
  • Build and optimize CRM workflows and automation in Salesforce
  • Create qualification frameworks (e.g., MEDDIC/BANT) for the sales team
  • Develop sales enablement tools — scripts, templates, training materials
  • Establish baseline metrics, dashboards, and reporting systems for visibility and accountability
  • Audit existing pipelines and processes to identify bottlenecks and quick wins

 

 

Phase 2: Drive Performance (Months 4–6)

 

  • Analyze conversion data and improve key metrics such as win rate, sales cycle time, and lead quality
  • Lead weekly pipeline reviews and develop actionable insights for leadership
  • Train and coach SDRs/AEs on new processes and tools
  • Partner with Marketing and Customer Success to refine handoffs and optimize revenue flow
  • Document all systems for scalable, repeatable execution

 

 

Phase 3: Scale the Engine (Months 7–12)

 

  • Hire, train, and lead the first Sales Development Representative (SDR)
  • Build forecasting, quota, and performance frameworks for the growing team
  • Advance CRM and reporting capabilities to support data-driven decisions
  • Transition from builder to manager, preparing to lead the full revenue operations function

 

What We’re Looking For

 

Must-Haves

 

  • 3–5 years of experience in B2B SaaS Sales Operations, Revenue Operations, or Sales Enablement
  • Proven experience building systems and processes from scratch (not just optimizing existing ones)
  • Deep understanding of SMB or mid-market SaaS sales cycles (60–90 days, consultative approach)
  • Hands-on experience with CRM implementation, workflow automation, and reporting (Salesforce preferred)
  • Strong analytical skills and metrics-driven mindset
  • Comfortable being a doer and builder — you’ll create, implement, and iterate yourself
  • Must be based in or willing to relocate to Vancouver, BC (this role is 100% in-office)

 

Nice-to-Haves

 

  • Prior experience as an SDR, AE, or in a quota-carrying sales role
  • Background in healthcare, dental technology, or workflow SaaS
  • Experience working with distributed or offshore teams
  • Knowledge of sales methodologies like MEDDIC, Sandler, or Challenger
  • Experience scaling sales teams from 5 to 20+ reps

 

What You’ll Gain

 

  • Opportunity to build the revenue operations function from the ground up
  • Direct collaboration with founders and executive leadership
  • Clear growth path to VP of Revenue Operations as we scale
  • Comprehensive benefits including health, dental, and vision
  • 2 weeks paid vacation + statutory holidays
  • MacBook Pro/PC + work setup
  • Travel opportunities to our global offices (Manila, Seoul)

 

Who You Are

 

You thrive in fast-moving, unstructured environments and love turning chaos into systems.

You’re the type who can say:

 

“I built the first sales playbook at my last company and improved win rate from 18% to 27%.”

 

You’re excited to build, measure, and optimize — not just maintain. You take pride in details, care about metrics, and can operate both as an architect and a hands-on executor.

 

EviSmart is an equal opportunity employer.

We value builders, innovators, and systems-thinkers from all backgrounds.

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