VP of RevOps

EVOCS OVERVIEW

EVOCS’s journey began with a mission to empower businesses with advisory expertise, empowered with idealtechnologies to provide them with comprehensive solutions to grow and prosper.

Founded by a team of passionate experts, EVOCS has grown into a trusted partner to a growing number of leaders across their respective industries. Our roots in employee-managed operations reflect our commitment to quality, consistency, and client success.

If you enjoy working in a hyper-fast-growing company, are eager to be part of an agile team, and want to be part of our success story, then let’s talk!

🎯 Role Overview

The Vice President of Revenue Operations will be a strategic and operational leader responsible for building, optimizing, and scaling the revenue engine across Sales, Marketing, and Customer Success at EVOCS. Reporting to the Chief Revenue Officer, this role will oversee the strategy, budgeting, planning, processes, systems, data, and performance management required to create an efficient, measurable, and high-performing customer journey from market awareness through renewal and expansion.

The VP, RevOps will serve as the connective tissue across go-to-market functions, ensuring alignment on growth strategy, pipeline generation, forecasting, service-line prioritization, customer lifecycle management, and operational excellence. This leader will bring rigor to revenue planning, improve visibility into funnel performance, establish scalable processes, and enable EVOCS to deliver a seamless and differentiated client experience consistent with its advisory-led and client-centric brand. This emphasis on aligned operations, analytics, and client success fits EVOCS’s public focus on tailored solutions, business-IT alignment, marketing analytics, customer retention, and ongoing managed support.

🧩 What you will do

In this role, you will:

Revenue Operations Strategic & Leadership

• Develop and lead the company-wide revenue operations strategy in partnership with the CRO and executive leadership.
• Build an integrated operating model across sales, marketing, and customer success that supports scalable growth, improved productivity, and predictable revenue performance.
• Translate company growth objectives into measurable go-to-market plans, operating cadences, dashboards, and accountability structures.
• Serve as a strategic advisor to the CRO on revenue planning, performance optimization, market coverage, and customer lifecycle effectiveness.
• Establish and lead a RevOps function that balances strategic planning with hands-on execution.

Go-to-Market Alignment

• Align Sales, Marketing, and Customer Success around shared definitions, goals, metrics, stage progression, and service-level expectations.
• Design and optimize the end-to-end customer journey, from lead generation and qualification through deal execution, onboarding, adoption, renewal, and expansion.
• Partner with business leaders to improve handoffs between pre-sales, delivery, managed services, and account management functions.
• Support service-line growth by aligning demand generation, sales plays, account planning, and retention strategies to EVOCS’s advisory and consulting offerings.

Planning, Forecasting & Budgeting

• Lead annual and quarterly revenue planning processes, including capacity planning, territory/account planning, investment prioritization, and budget alignment across GTM functions.
• Own the operational framework for pipeline management, bookings forecasting, revenue forecasting, and performance reviews.
• Build models to evaluate funnel conversion, sales cycle performance, campaign effectiveness, customer retention, expansion potential, and resource productivity.
• Partner with Finance and the CRO to improve forecast accuracy, scenario planning, and investment decisions.

Process Design & Optimization

• Standardize and continuously improve core GTM processes including:
• Lead management and routing
• Opportunity management
• Forecasting and pipeline inspection
• Proposal-to-close workflows
• Customer onboarding and transition to delivery
• Renewal and expansion motions
• Voice-of-customer and customer health review processes
• Identify friction points, process gaps, and inefficiencies across the customer lifecycle and implement scalable solutions.
• Drive disciplined documentation, governance, change management, and adoption of new processes.

Systems, Tools & Data Governance

• Own the RevOps technology stack strategy and administration model in partnership with business and technical stakeholders.
• Ensure CRM, marketing automation, customer success, reporting, and analytics tools are configured to support accurate reporting and efficient workflows.
• Improve data integrity, taxonomy, attribution, and governance across customer, pipeline, and revenue data.
• Partner with internal analytics and technology teams to enhance reporting, dashboards, automations, and cross-platform visibility.
• Evaluate and implement new tools or integrations that strengthen GTM productivity and decision-making.

Analytics, Reporting & Insights

• Define the KPIs, scorecards, and executive dashboards needed to manage revenue performance across the business.
• Deliver regular insight into pipeline creation, conversion, velocity, bookings, forecast accuracy, retention, expansion, campaign ROI, customer health, and lifecycle performance.
• Build a data-driven operating rhythm for weekly, monthly, and quarterly business reviews.
• Generate actionable recommendations based on trend analysis and performance diagnostics.

Customer Success & Lifecycle Operations

• Partner with Customer Success and delivery leaders to operationalize a proactive customer lifecycle strategy focused on adoption, retention, satisfaction, and expansion.
• Build scalable frameworks for account segmentation, success motions, renewal management, and customer intelligence.
• Improve visibility into post-sale customer outcomes and the operational levers that influence long-term value.
• Ensure operational alignment between client acquisition promises and delivery execution to support a high-quality customer experience.

Cross-Functional Collaboration

• Work closely with the CRO, Marketing, Sales, Customer Success, Delivery, Finance, HR, and Technology teams to align goals and execution.
• Support M&A integration, new market expansion, new service launch readiness, and strategic partnerships from an operations standpoint as needed.
• Foster a culture of transparency, accountability, and continuous improvement across the go-to-market organization.

Team Leadership

• Recruit, lead, and develop a high-performing RevOps team over time, including functional ownership across sales operations, marketing operations, customer success operations, and revenue analytics where applicable.
• Establish clear priorities, operating disciplines, and development opportunities for team members.
• Influence senior stakeholders effectively while maintaining a strong service orientation toward internal partners.
  
  

🧠 What you will bring

The top candidate will have the following skills:

• Bachelor’s degree in Business, Finance, Marketing, Operations, Information Systems, or a related field.
• 10+ years of progressive experience in Revenue Operations, Sales Operations, Business Operations, GTM Strategy, or a related function.
• 5+ years of leadership experience managing cross-functional operations or RevOps teams.
• Proven success building or scaling revenue operations across Sales, Marketing, and Customer Success in a consulting, technology services, SaaS, or complex B2B environment.
• Strong experience with revenue planning, pipeline management, forecasting, budgeting, KPI design, and performance analytics.
• Demonstrated success optimizing end-to-end customer journey processes and cross-functional handoffs.
• Experience with CRM, marketing automation, BI/reporting, and customer success platforms; strong systems and data fluency.
• Excellent executive communication, stakeholder management, and change leadership skills.
• Strong analytical mindset with the ability to translate data into strategic action.

Ideally you have…

• Experience in an IT advisory, consulting, digital transformation, or professional services firm.
• Experience supporting multi-service-line go-to-market motions, consultative selling environments, or partner-led sales models.
• Familiarity with enterprise platforms and ecosystems such as Workday, Salesforce, Microsoft, ServiceNow, Snowflake, and Oracle.
• Experience in global or distributed operating environments.
• MBA or other advanced degree is a plus.
  
  

 📝 Critical Success Factors

The ideal candidate will be:

• A strategic builder who can design scalable operating models and also drive execution.
• Highly collaborative and able to unify teams around shared goals and common metrics.
• Process-oriented without becoming bureaucratic.
• Data-driven, commercially minded, and focused on measurable outcomes.
• Comfortable operating in a fast-moving, entrepreneurial consulting environment.
• Passionate about delivering a best-in-class client journey and enabling growth through operational excellence.

 

📚 Core Performance Metrics

Success in this role may be measured by improvements in:

• Pipeline generation and coverage
• Lead-to-opportunity and opportunity-to-close conversion
• Sales cycle efficiency
• Forecast accuracy
• Bookings and revenue attainment
• Marketing-sourced and influenced pipeline
• Customer onboarding effectiveness
• Renewal and retention rates
• Expansion revenue
• Customer health and satisfaction indicators
• Data quality and reporting adoption
• GTM productivity and budget efficiency

👥 Our Values

We are privileged to serve our loyal customer base in our mission to build lasting relationships with our clients based on trust and mutual success. We strive to deliver exceptional quality and consistency through a white-glove approach. By empowering businesses with tailored solutions and insights, we help them achieve their goals and navigate the ever-evolving tech landscape.

The values we live by:

• Customer-centric Solutions
• Innovation & Excellence
• Integrity & Transparency
• Data-driven Decision Making