New

Vice President (VP), Professional Services

New York, NY

About Us: EvolutionIQ’s mission is to improve the lives of injured and disabled workers and enable them to return to the workforce, saving billions of dollars in avoidable costs and lost productivity to the US and global economies and make insurance more affordable for everyone. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. Our team is our #1 priority, and we have been named one of Inc.’s Best Workplaces 3 years in a row!

Our platform powers some of the largest insurance carriers in the U.S., helping them drive efficiency, improve outcomes, and modernize their claims operations. We’re looking for an experienced Professional Services leader to join our team and define our approach to delivering world class programs for our clients.

About The Role:

Reporting to the Head of Client Service, the Head of Professional Services will define, develop, and execute our professional services strategy to drive customer success, accelerate adoption, and generate new revenue streams for our AI-powered claims guidance platform. This new role at EvolutionIQ will oversee and elevate our existing team of approximately 15 Relationship Managers, evolving their focus towards a more comprehensive professional services offering. The Head of Professional Services will work closely with delivery teams in Client Service and Engineering and will build strong partnerships with EvolutionIQ’s Sales and Product organizations.

About You:

You are a proven leader with a track record of successfully building and scaling professional services functions for enterprise SaaS companies. You possess exceptional relationship management skills and a deep understanding of the insurance claims lifecycle, with a particular emphasis on disability and bodily injury claims. You are excited by the opportunity to improve carrier and claimant outcomes by introducing innovative AI-driven solutions into the insurance industry’s claims handling processes in a way that supports human claims examiners.

Duties & responsibilities for this role include:

  • Strategy Development & Execution: Define and implement the overall vision and strategy for the Professional Services organization, aligning it with EIQ’s broader business objectives and customer success goals
  • Offerings Development: Design, package, and price a comprehensive suite of professional services offerings specifically tailored to the needs of large US and international insurance carriers and their claims teams
  • Relationship Management: Cultivate and maintain strong, strategic relationships with executive stakeholders at our large enterprise clients, acting as a trusted advisor and ensuring their successful adoption and utilization of our solutions
  • Team Leadership & Development: Lead, mentor, and develop our Professional Services team while also being a visible leader within the broader Client Service organization
  • Process & Methodology Development: Establish and optimize standardized processes, methodologies, and best practices professional services delivery within the context of complex enterprise deployments
  • Cross-Functional Collaboration: Collaborate closely with Sales, Product, and Engineering teams to ensure seamless project delivery, effective issue resolution, and alignment on customer needs and feedback
  • Build the brand: Stay abreast of industry trends and opportunities and establish a presence within the industry that allows you to influence dialogue among key stakeholders and decision-makers.

What you bring:

  • 10+ years of progressive experience in professional services, with at least 5 years in a leadership role building and managing professional services organizations within an enterprise SaaS company
  • Exceptional relationship management and executive-level communication skills, with the ability to build trust and rapport with senior leaders at major insurance organizations
  • Strong understanding of enterprise SaaS business models, implementation methodologies, and customer success principles, ideally within the context of the insurance industry
  • Proven track record of successfully developing and launching professional services offerings that drive customer value and generate revenue within large enterprise accounts
  • Significant familiarity with insurance claims handling processes, particularly within Disability, Workers Compensation, and/or Auto Bodily Injury lines of business
  • Excellent problem-solving, analytical, and strategic thinking skills
  • An interest in helping the insurance industry adopt AI-driven solutions

Work-life, Culture & Perks:

  • Compensation: The salary range is 250-275 in NYC with flexibility depending on a candidate’s background and experience. There is also a meaningful equity plan.
  • Location: This position is hybrid with the expectation of being in office at least 3 times per week. Our office is located in lower Manhattan.
  • Well-Being: Full medical, dental, vision, short- & long-term disability, and a 401k program with employer matching
  • Home & Family: Flexible PTO, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers), sick days, paid time off. For new parents returning to work we offer a flexible schedule. We also offer sleep training to help you and your family navigate life schedules with a newborn.
  • Office Life: Catered lunches, happy hours, and a pet-friendly office space. A monthly technology stipend.
  • Growth & Training: $1,000/year for each employee for professional development, as well as upskilling opportunities internally
  • Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active H1-B visa



EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

 

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