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Director, Operations (Insurtech SaaS)

New York, NY

About Us: EvolutionIQ’s mission is to improve the lives of injured and disabled workers and enable them to return to the workforce, saving billions of dollars in avoidable costs and lost productivity to the US and global economies and make insurance more affordable for everyone. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. We’re backed by First Round Capital, FirstMark Capital, Foundation Capital, Brewer Lane Ventures, and have been named as Inc.’s top places to work! 

The Director, Operations will report to the Co-CEO and partner closely with the executive team to ensure that EvolutionIQ operates with precision and scalability. This role spans organization-wide resource planning, contract and legal negotiations, and a variety of high-impact special projects that drive the company’s growth and operational excellence. The ideal candidate will have a track record of building operational systems in a high-growth B2B SaaS start-up or scale-up, thrive in ambiguity, and be as comfortable in strategic planning sessions as they are in the details of execution.

Key Responsibilities:

Organizational Resource Planning & Execution

  • Design and manage company-wide resource allocation processes to ensure teams have the people, budgets, and tools they need to execute.
  • Partner with Finance, People, and functional leaders to forecast headcount needs and align hiring with business priorities.
  • Develop and maintain cross-departmental planning cadences to monitor progress and address gaps.

Legal & Contract Management

  • Help lead contract negotiations with prospective customers, balancing commercial success with risk mitigation.
  • Partner with internal and external counsel to ensure all agreements are compliant, scalable, and support strategic goals.

Special Projects & Strategic Initiatives

  • Drive company-wide strategic projects, often cross-functional in nature, from concept to completion.
  • Serve as a problem solver and trusted advisor to the Co-CEO and senior leadership team, addressing urgent or high-impact operational challenges.

Operational Excellence & Leadership

  • Establish and maintain metrics, dashboards, and reporting for operational performance across the company.
  • Foster a culture of accountability, transparency, and collaboration across all functions.

Required Skills & Experience:

  • 8+ years of operations experience in a high-growth SaaS or technology company
  • Proven track record of organization-wide resource planning and building scalable operational systems.
  • Strong business acumen and analytical skills, with comfort making data-driven decisions.
  • Experience with in-depth commercial and legal negotiations with enterprise customers.
  • Demonstrated ability to manage multiple complex, cross-functional projects simultaneously.
  • Exceptional communication and relationship-building skills, with the ability to influence and align stakeholders.
  • Entrepreneurial mindset with a bias for action and the ability to thrive in a fast-moving, dynamic environment.

Work-Life, Culture & Perks:

  • Compensation: Competitive salary range, plus a meaningful equity plan
  • Well-Being: Comprehensive medical, dental, and vision insurance, 401k matching, and disability benefits.
  • Home & Family: 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers), sick days, paid time off. For new parents returning to work we offer a flexible schedule. We also offer sleep training to help you and your family navigate life schedules with a newborn.
  • Office Life: Catered lunches, happy hours, pet-friendly spaces, and home office stipend.
  • Growth & Training: $1,000 annually for professional development, along with internal upskilling opportunities.
  • Sponsorship: Open to sponsoring candidates with an active U.S.-based H1-B visa.

 

EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

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