Dedicated Advisor, Manager

At Evolve, we’re on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you’re ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you.

Why this role

Evolve’s mission is to make vacation rental easy for everyone. The Dedicated Advisor Manager plays a pivotal role in delivering on that mission by leading, developing, and empowering a team of high‑performing Dedicated Advisors who support owners across the portfolio.

This role requires a leader who can balance people management, strategic thinking, and operational excellence. You will guide your team in driving retention, portfolio growth, and owner satisfaction while shaping the systems, workflows, and coaching frameworks that enable scalable success. As a DA Manager, you influence both the owner experience and the internal evolution of the DA organization - ensuring your team is equipped, supported, and aligned to deliver exceptional results.

By fostering strong relationships, elevating performance, and championing continuous improvement, the DA Manager strengthens Evolve’s reputation, drives long‑term value, and helps build a world‑class account management function.

What you’ll do

• Hire, onboard, and retain a team of high‑performing Dedicated Advisors.
• Lead a diverse team by identifying skill gaps, coaching effectively, and driving quarterly goals centered on retention and owner growth.
• Manage a book of business with a focus on retention, portfolio expansion, and strategic owner engagement.
• Build and maintain strong relationships with top owners across regions, serving as an escalation point and trusted partner.
• Review and optimize cadences, workflows, and tools to improve team efficiency and owner outcomes.
• Measure team and individual performance using Salesforce, Salesloft, Tableau, and other analytics tools.
• Leverage a wide range of resources to increase owner retention and drive revenue for Evolve.
• Capture owner and employee feedback to inform future product, service, and process improvements.
• Conduct regular 1:1s, performance evaluations, and development conversations to support professional growth.
• Provide ongoing training and skill‑building opportunities to elevate team capabilities.
• Drive revenue growth through upsells, cross‑sells, and new business opportunities within accounts.
• Analyze account performance metrics to identify trends, risks, and opportunities for improvement.
• Serve as a strategic advisor to clients, offering insights and solutions that enhance their long‑term success.

What makes you a great fit

• 5+ years of experience leading or coaching account managers (experience in sales, onboarding, customer service, or support preferred).
• Strong strategic thinking with a solution‑oriented, problem‑solving mindset.
• Proven ability to build strong relationships and influence stakeholders at all levels.
• Excellent communication skills with a track record of effective cross‑team collaboration.
• Skilled in performance management and fostering professional growth.
• Deep understanding of client relationship management, retention strategies, and revenue‑driving levers.
• Expertise in strategic planning to meet client needs and achieve revenue goals.
• Strong ability to manage escalations and navigate high‑stakes client situations.
• High emotional intelligence with an ability to read team dynamics and client needs.
• Ability to identify and execute upsell and cross‑sell opportunities.
• Strong negotiation and influencing skills with internal and external partners.
• Demonstrated leadership experience maximizing team performance.
• Preferred: Experience in travel, hospitality, or real estate industries.

Compensation

For this role compensation is based on a base plus commission. Our base salary is $87,000-$110,000

Location 

All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you're planning to move soon, please let us know, and we'll be happy to review your application again.

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How we reward Evolvers

We’re intentional about offering benefits that empower every Evolver to thrive both professionally and personally because they’re more than perks—they’re investments in our customer-obsessed, high-performing team.

We believe in treating others as they want to be treated, providing benefits that deliver real value, and challenging the status quo to meet the diverse needs of our team. Whether it’s helping you take care of your health, plan for the future, or celebrate life’s milestones, our offerings are designed to support you every step of the way.

• Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match.
• Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage.
• Health & Wellness: Comprehensive medical, dental, and vision plans (100% employer-paid for individual enrollment), 10 free mental health visits, and pet insurance.
• Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you.
• Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties.
• Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact.
• Connection: Employee Resource Groups celebrating our diverse communities at Evolve.

How we work together

With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self.

Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.

EEO 

At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions.

If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.