Solutions Consultant (UX Optimization)
Are you looking to work at a Series A technology company backed by top tier investors who have invested in companies like Zoom, Slack, FB, and Airbnb? Are you passionate about AI, ML, and CX technology? Are you excited about working with a technology that has proven market fit with huge room for growth?
Evolv AI is seeking an experienced candidate to join our high-growth Artificial Intelligence (AI) startup headquartered in San Francisco. Collaborating with our world-class product development teams and researchers (AI and Cognitive Science), you will help translate cutting edge research into real world impact in one of the most financially important areas in technology, the digital experience.
Who We Are
Evolv AI is an early stage, high growth company with teams in North America, Europe and Asia. Evolv AI delivers real-time experimentation and personalization in the ever changing digital experience. Evolv AI's Experience Optimization Solution works across all digital touch points in the customer journey to bring growth within reach. We have established substantial recurring revenue and a customer base of top global brands across a variety of industries including: Retail, E-Commerce, Telecom, Media, Consumer Financial Services, and Travel.
What You'll Be Doing
Driving growth for our existing clients including some of top global brands, you will adapt industry best practices and create innovative ways to apply AI, cognitive science, and technology to maximum benefit through the development of tools, public content, processes, and training to raise the impact of the broader growth industry.
At Evolv, we want to work with those that are passionate about what they do. Our HQ is located in the heart of San Francisco, California but we are a global company with employees located across North America, Europe, and Australia. We are in growth mode and our team is dedicated to preserving our start-up culture and staying lean and agile. We established substantial recurring revenue and a customer base of top global brands and are now investing in a co-headquarters in Dublin to support our growth in Europe. We’re looking for an experienced Solution Consultant to drive critical product capabilities, and help us grow from the ground up.
Responsibilities - Collaborate with the Sales, Product and Engineering teams to:
- Act as the subject matter and product expert for prospective clients
- Partner with the account executive team to understand customer business goals and identify use cases for Evolv AI to help them reach their business and strategic goals
- Perform discovery on our prospective clients experience optimization technology stack and recommend Evolv AI integrations within their ecosystem
- Communicate the value of the Evolv AI solution to business leaders, testing practitioners, and analytics members
- Analyze customer’s current experience optimization program, pain points, inefficiencies, and goals and prepare a customized success plan on how Evolv AI’s technology and expert services can help
- Export analytics data from prospective client’s analytics platform and build presentations highlighting areas of opportunity and return-on-investment (ROI) projections
- Perform custom Evolv AI demonstrations
- Work with our internal teams to respond to RFIs & RFPs where applicable
- Become an expert in the Evolv AI product, with high-level understanding integration points between system components
- Mentor and learn from other members of the team
- Work collaboratively with our Expert Services to transition effectively from Sales to Services team post-contract signature.
Qualities We Value
- BS in Business Administration, Information Systems, Computer Science, closely related field, or professional industry experience in a related role (2+ years preferred)
- A deep curiosity and drive to deliver great user experiences
- Ability to communicate effectively with people of varying technical levels
- Development experience using front-end technologies (JavaScript, HTML, CSS, jQuery) is a plus
- Respond to RFIs & RFPs
- Lead the solution and technical evaluation process end-to-end
- Communicate the value of the solution to non-technical and technical clients
- Ability to communicate with C-level executives, business users, marketing users, and technical teams
- Ability to create and perform custom demonstrations of Evolv, when necessary
- Digital marketing, eCommerce, Experimentation, personalization, analytics, or user experience backgrounds are a plus
- Familiarity with Web Analytics solutions (Google Analytics, Adobe Analytics, etc.) is a plus.
- Conversion rate optimization knowledge is a huge plus
Candidates must be based in (or relocating to) the US and authorized to work in the US. We are not looking for overseas or contractors at this time.
It is the intent of Evolv AI to provide equal employment opportunity to all employees or applicants, without regard to race, creed, color, sex, age, disability, religion, pregnancy status, veteran status, national origin, sexual orientation, or any other status protected by federal, state or local law.
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