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Solutions Engineering Team Lead

North America

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About the role

 

Shopify Plus provides enterprise ecommerce with the freedom for businesses to grow, adapt, and evolve. Shopify Plus is helping power commerce for companies like Rebecca Minkoff, MVMT, Nestle, Kylie Cosmetics, and many more. We believe large merchants should love their commerce platform and we work hard each day to make that happen.

The Solutions Engineering Lead is responsible for defining and scaling a team that will provide solution services to merchants in the Shopify Plus sales funnel across North America. The Solutions Engineering Lead is ultimately responsible for the team’s revenue contribution, merchant retention through onboarding, and solution enablement for Shopify Plus. While working closely with the Sales organization, this role is part of the broader leadership group for Shopify Plus in North America, and would also encompass strategic initiatives that would impact all technical merchant facing teams. 

We are looking for two leaders. One individual to support the EDT/EST team and one individual to support the PDT/PST team.

 

Responsibilities:

  • Manage, lead and grow a team of enterprise Solutions Engineers
  • Create a collaborative and engaging culture to reward effective technical sales, responsibility and long term merchant success
  • Identify and secure merchants that are a strong fit for the platform
  • Identify opportunities to scale the impact of the Shopify Plus solution  
  • Build and maintain internal relationships (Sales, Launch, Product...etc.) while advocating for prospective and current merchants
  • Identify and own initiatives to improve and develop the team’s craft and performance
  • Coach, mentor and develop the team through strong and frequent feedback 
  • Directly contributing to deals to gain context and understanding of the Solutions Engineer role

2020 Priorities:

  • Develop, iterate and manage the engagement model with the sales team while effectively increasing deal win rates
  • Optimize an onboarding path for new hires and development paths for current team members
  • Define clear expectations of the Solutions Engineering role, job levels and career paths utilizing metrics, goals and skill sets
  • Coach and amplify the impact of the Solutions Engineering and broader Technical Services team
  • Facilitate a strong team culture based on trust  

Requirements for the role:

  • Experience building, managing and leading high-impact teams
  • Strong technical background, with demonstrated success in research and development, sales and/or merchant facing roles
  • Experience using performance metrics based for team coaching and development
  • Experience working closely with or directly as a Solutions Engineer individual contributor or leader
  • Passion for the pre-sales process and working with sales teams
  • Ability to speak confidently about technical solutions, roadmaps, partner ecosystems, competitors, and common enterprise merchant integrations and challenges
  • Strong experience with stakeholder management and proven ability to work cross-functionally

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

We know that applying to a new role takes a lot of work and we truly value your time. Melissa is looking forward to reading your application.

*** Similar to the introduction that can precede all job descriptions, an outro can also be formatted for consistency on all posts

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