Retail Associate

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Role Title: Retail Betting Assistant (35 hour)

Team: Retail Operations

Reporting Relationship: Shop Manager

Location: EMEA wide

Who are our Retail Betting Assistants?

We lead the market through innovation, offer best-in-class and personalised gambling experiences, provide entertainment and a safe responsible gambling experience. Our Retail Betting Assistants are at the core to making this happen.

They are the first point of contact with our customers; responsible for meeting, greeting and providing them with the “best in-class and personalised” customer service. They will be on hand to help by answering questions, demonstrating product knowledge and taking bets.

What do they do:

Our Retail Betting Assistants …

• Welcome customers and visitors into the shop.
• Handle cash quickly, accurately and responsibly.
• Floor walk and greet customers.
• Promote products and services.
• Provide a friendly and efficient service so as to encourage repeat business.
• Ensure they remain fully compliant with all company policies and procedures at all times.

How do they do it:

Our Retail Betting Assistants …

• Are proactive, ambitious and focussed on their shop’s goals and objectives. They grab opportunities with energy and drive, and can be counted on to ‘get stuff done’.
• Live to meet and exceed their customers’ expectations. It’s what makes their shop successful and their job enjoyable.
• Have excellent communication and listening skills, which is essential in ensuring a successful shop
• Treat customers and colleagues with respect
• Embrace change with curiosity and an eagerness to learn new initiatives and products
• Remain curious and always learn from their mistakes in order to deliver “best in-class” customer experience.

Essential Skills & Experience:

• Minimum one year cash handling and customer service experience
• Strong knowledge of sport
• Excellent verbal communication
• Team Player
• Strong Computer & Numeracy Skills
• Flexible approach to working hours

If you think you have the skills and behaviours required for this role, then apply for a job today with us!

Equal Opportunities Employer & Supports Workforce Diversity

 

We are the largest sports betting operator in Romania, with offices in the UK, Poland, Austria, Croatia, Serbia, Cyprus, and Malta.

Keeping the ball rolling since 2008, our team now consists of more than 4000 people who are the major driving forces behind our success.

In 2016 we stepped up the game and launched our online business. The reason? Offering the best in class, adrenaline-packed entertainment to our customers. Also, to support our retail expansion.

To stay on top of our game, our plans are big - expanding our business in Central and Eastern Europe and increasing our market share. World's largest private equity fund, Blackstone Group, recognized our vision. That's why we received a strategic investment of 175 million euros!

What's next? Building a better and bigger experience for our customers. And just like all great sportsmen and women, we see every challenge as a chance to prove our talent and every mistake as an opportunity to grow.

*** Similar to the introduction that can precede all job descriptions, an outro can also be formatted for consistency on all posts

*** Semblable à l'introduction qui peut précéder toutes les descriptions de poste, une outro peut également être formatée pour la cohérence sur tous les messages