Host/Hostess

*** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts

*** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes.

Description
Essential Duties/Core Competencies 

Greets and seats customers. 
Supplies guests with information on services available on property. 
Answers phone calls and directs them appropriately.  
Accurately makes and cancels reservations. 
Effectively maintains wait and quote times. 
May handle cash transactions at the host  
Accommodates any special needs of guests, i.e., boosters, highchairs, etc. 
Performs other tasks as assigned. 
Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive 
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success   
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations 
Demonstrates the courage and initiative to present new ideas and perspective to create positive results 
Exhibits respectful consideration of viewpoints, situations and others 
Puts the guest at the forefront of every decision 
 
Knowledge/Work Experience:   

Must be 18 years or older 
High school diploma or G.E.D preferred 
Experience in customer service or hospitality preferred 
Previous experience in gourmet or fine dining preferred  
 Must have a NYS Food Handlers Permit 
Must be able to obtain the appropriate license pursuant to the applicable statute, rules and regulations.   
Essential Requirements:  

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong interpersonal and communication skills required 
Strong organizational skills and attention to detail required 
Exhibit teamwork 
Ability to work in a fast-paced environment 
Ability to multi-task 
 Physical and Mental Demands:  

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.  

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.  

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and prolonged standing during the shift.   

Language Skills: 

Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.  Ability to respond to common inquiries from other Team Members or guests. Fluency in English required.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and small group situations. 

Mathematical Skills & Reasoning Ability: 

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure. 

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.
The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

NOTE:  This job description is not intended to be all-inclusive. Team members may perform other related duties as required to meet the ongoing needs of the organization.

 This position does not involve gaming operations, access to restricted gaming areas, or the maintenance of gaming equipment.  This position involves non-gaming functions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Calibri

*** Similar to the introduction that can precede all job descriptions, an outro can also be formatted for consistency on all posts

*** Semblable à l'introduction qui peut précéder toutes les descriptions de poste, une outro peut également être formatée pour la cohérence sur tous les messages