Community Manager (Hybrid, Cluj-Napoca)

ABOUT US

We are a fully integrated digital solutions provider catering to international brands looking to create Web3 experiences. Our partners rely on our unique ability to craft innovative projects that redefine customer expectations, from strategy to engineering, all the way to customer care support.

Explora Solutions offers flexibility and opportunities for digital and service professionals who are looking for a challenging and rewarding work environment because our trust-based collaborative style provides them with the freedom they need to be their best version of themselves.

The Online Community Manager acts as the eyes and ears of brand communities. Reporting to the Community Team Leader, you will contribute to a bespoke community engagement strategy, build community relationships, and be responsible for the overall brand growth on channels like Discord, Telegram, Reddit, YouTube community, and Trustpilot.

WHAT YOU WILL DO EVERY DAY

• Daily monitoring of member activity on online forums, proactively reporting themes, trends, and problem areas to the Community Team Leader or Customer Service Team
• Keep internal and external information up-to-date in a fast-paced environment
• Work closely with the team to write and disseminate critical information about brand updates
• Complete brand-specific training and be prepared to identify and flag Adverse Events across assigned communities
• Reply to member comments in brand discussion forums to foster a sense of community and encourage conversation. NB- you will not be the point of contact for responding to individual customer complaints/inquiries, but work with CS to share data, and cluster them into trends for the team to understand
• Contribute ideas for the overall growth and health of individual communities, while seeking out new channels where our customers gather
• Responsible for managing Discord on-platform live events such as AMAs and other activities to engage and connect with the broader Discord community; onboard new users and ensure their continued engagement while promoting a vibrant community culture
• Work closely with Social and Content teams to produce exclusive content and create a diverse creative community

WHAT QUALIFIES YOU TO JOIN US ON OUR MISSION

• Experience using and building community servers
• Entrepreneurial mindset and ability to operate autonomously
• Excellent, accurate written and verbal communication skills
• Ability to use social media tools to glean trends, statistics, and insights
• Professionally represent the client's core values and mission when interacting with external parties
• Strong work ethic, and ability to work closely with, and collaborate effectively with other teams
• A global mindset: someone who has either worked internationally or had experience managing a large regional community
• Prior customer service experience beneficial
• Team player, self-motivated and independent
• Quiet dedicated workspace and reliable internet access
• Ability to adapt to and learn new community-related software
• Extremely organized and able to juggle multiple tasks
• Hybrid working model (2 days/ week in office)

WHAT WE WILL BRING AS BACKUP

Our people are at the heart of everything we stand for and will go above and beyond for our customers. We know that drive and passion are hard to generate when we are not feeling valued or having fun, so we make sure our team is well looked after! Working at Explora Solutions, you’ll experience:

• Great employee benefits like 25 days of leave, meal tickets of 40 lei/day, pension coverage, full health and dental coverage for you and dependents, 7Card subscription, learning and development tailored to your career path, travel & wellness allowance, plus lots of fun activities throughout the year
• Support and collaboration, not just within your immediate team, but with the broader organization as well
• An organization that can flex, and truly supports work-life balance.

#LI-Hybrid