Senior Risk & Fraud Analyst (Hybrid, Cluj-Napoca)

ABOUT US

We are a fully integrated digital solutions provider catering to international brands looking to create Web3 experiences. Our partners rely on our unique ability to craft innovative projects that redefine customer expectations, from strategy to engineering, all the way to customer care support. Explora Solutions offers flexibility and opportunities for digital and service professionals who are looking for a challenging and rewarding work environment because our trust-based, collaborative style provides them with the freedom they need to be their best version of themselves.

WHAT YOU WILL DO EVERY DAY

• Supports clients through available communication channels and responds regarding the status/security of their profile
• Spot, investigate, and report frauds and abuses around platform usage
• Analyze and report any suspicious behavior regarding internal fraud activity
• Process and oversee deposits and withdrawals. Report and take action on suspicious transactions
• Communicate with the technical department in order to solve possible problems
• Analyze and take action based on various reports. If needed, suggest changes and improvements
• User profiling. Adjusting clients’ accounts rights in accordance with procedures and the company’s best interest
• Maintain documentation about guidelines and procedures
• Accomplish any request coming from the direct manager & management team in a legal manner
• Provide training, feedback, and guidance for less experienced team members

WHAT QUALIFIES YOU TO JOIN US ON OUR MISSION

• Minimum 2 years industry experience
• Exceptional attention to detail and effective follow-through
• Analytical ability
• Excellent computer skills and proficient in Excel
• Client-oriented, responsive to client requests
• Problem-solving abilities
• Excellent organizational and time management skills
• Ability to look at situations from several points of view
• Ability to think quickly and work under pressure with limited supervision
• Proven ability to maintain the strictest confidentiality with regard to client and employee data and investigations
• Hybrid working model (2 days/ week in office)

WHAT WE WILL BRING AS BACKUP

Our people are at the heart of everything we stand for and will go above and beyond for our customers. We know that drive and passion are hard to generate when we are not feeling valued or having fun, so we make sure our team is well looked after! Working at Explora Solutions, you’ll experience:

• Great employee benefits like 25 days of leave, meal tickets of 40 lei/day, pension coverage, full health and dental coverage for you and dependents, 7Card subscription, learning and development tailored to your career path, travel & wellness allowance, plus lots of fun activities throughout the year
• Support and collaboration, not just within your immediate team, but with the broader organization as well
• An organization that can flex, and truly supports work-life balance.