HR Generalist - Remote Role

About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

• Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
• Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

• Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
• Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
• Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
• Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
• Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

Extenteam is looking for a highly organized and people-oriented Remote HR Generalist to support the full spectrum of human resources functions. The successful candidate will play a critical role in fostering a high-performance culture, ensuring strong employee relations, driving engagement initiatives, and supporting HR operations. You will be the primary HR contact for a dedicated group of team members, providing support across team relations, compensation and benefits, performance management, and HR administration.

Responsibilities: 

Team Member Relations

• Conducting monthly "catch-up calls" with assigned dedicated team members (DTM). Each HR Generalist handles approximately 100-110 DTMs.
• Monitor DTM morale, engagement, satisfaction and develop strategies to ensure engagement and retention for all team members
• Provide support to team members in various HR-related topics, such as compensation or benefits and resolve any issues that may arise
• Provide performance and attendance coaching to team members, as necessary.
• Conduct exit interview and offboarding to assigned team members, if necessary
• Assist in implementation of human resource policies

Compensation and Benefits

• Conduct performance review to assigned team members
• Coordinates addition, deletion and changes with team member’s benefit programs

HR Admin

• Prepare official internal documents and reports such as tracking files, payroll advise, COE, etc.
• Maintain team members’ digital records and ensure accuracy and confidentiality of all HR-related information.

Engagement

• Create employee engagement plans and initiate activities.

 

 Qualifications:  

Education & Background:

• Bachelor's degree in Psychology, Human Resource Management, Business Administration, or a related field.
• At least 5 years of experience in a Human Resources role, preferably with exposure to employee relations, compensation and benefits, or generalist functions.
• Previous experience supporting remote teams or offshore operations is a plus.

Competencies:

• Strong knowledge of HR functions including employee engagement, team member relations, benefits administration, and performance management.
• Experience in conducting coaching conversations, performance evaluations, and exit interviews.
• Skilled in handling sensitive information with discretion and professionalism.
• Excellent interpersonal and communication skills (written and verbal).
• Strong conflict resolution and problem-solving abilities.
• Empathetic, approachable, and able to build rapport with a large volume of team members.
• Highly organized, with the ability to manage multiple priorities
• Analytical mindset, capable of interpreting HR metrics related to morale, engagement, and attrition.

Other Requirements:

• Willing to work night-shift schedule aligned with U.S. time zones.
• Passionate about employee care, engagement, and retention strategies.

WHAT WE OFFER:

We offer our team members targeted development opportunities, both on a professional and personal level. We also offer:

• Competitive Salary
• Holiday Reward equivalent to 13th-month pay 
• HMO
• Life Event Bonuses
• Preventive Mental Health Benefit