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At ExtraHop, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before.

We’re proud of the work we do and the recognition we’ve received, including our recent Gartner Peer Insights award, which reflects the trust and satisfaction our customers have in our solutions.

If you're passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity.

Duties and Responsibilities

ExtraHop’s Solutions Architecture team is very different from many other consulting practices—we focus on outcomes and customer success rather than racking up billable hours. As a member of our Solutions Architecture team, you’ll play a critical role in the success of our customers, products and position in the marketplace. Our Architects tackle the most difficult business and technology problems across a vast array of industries and technologies. As a Solutions Architect at ExtraHop, you will never be bored again.

Conduct deep technical and business discovery sessions with Fortune 500 customers and develop creative solutions to challenges uncovered.
Analyze customer network topologies and application stacks; develop strategies to acquire high-value data from the wire.
Profile industry-specific applications across a broad range of verticals; create technical assets and written collateral to support product improvement and marketing efforts.
Conduct root cause analysis of high-profile technology problems and advise customers on their resolution.
Develop custom tools using Python and JavaScript-based APIs to extend the functionality of the ExtraHop platform.
Develop customized data analysis to monitor changing technical and business conditions in real-time.
Create rich data visualizations to aid tactical investigations and realize strategic objectives.
Design and implement ExtraHop product deployments to maximize time-to-value and ongoing positive technical outcomes.
Create automated tools to streamline repeatable processes and maximize time spent building intelligent solutions.
Conduct hands-on learning sessions with key customer personnel.
Frequent day travel to Melbourne from Canberra, likely twice per month (day trips, same day return)

Required Qualifications and Experience

Clearance - Current NV1
Bachelor’s degree or equivalent experience in computer science, engineering, or information technology
Minimum of 3 years of experience in Information Technology, particularly networking and systems administration
Experience in customer-facing positions; excellent interpersonal skills
Understanding of core networking principles (layers 2 through 4 of the OSI model) and application protocols (HTTP, SQL, CIFS/NFS, HL7, Memcache, DNS)
Familiarity with principles of internetworked applications and related technologies (HTTP, databases, caching, distributed systems, etc)
Experience with scripting languages such as Python and JavaScript
Excellent written communication skills
Independence, motivation, and desire for practice ownership
Network (switching, routing, preferable the candidate has a ccna/jncia or aruba/meraki equivalent)
Scripting (some python skills, some exposure to JavaScript)
DevOp ( Exposure to cloud such as AWS or Azure, or any form of cloud templating such as Terraforms, would be highly regarded)
Security (Proven background working with either firewalls, load balancers, proxy services, sase providers)
OffSec (exposure to pentesting tools and methodologies would be highly regarded)
Technical Writing (is open to writing documentation that can propose a point, then describe it in technical terms to a managerial audience)
Time Management (person will be required to manage one's time, coordinate sessions and upcoming meetings)
Group Presentation (the ability to present office hours / 90 minute training, to groups of 15-20 people would be highly regarded)

ABOUT EXTRAHOP

ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. We’re on a mission to protect and propagate trust by revealing the cybertruth, and we partner with every customer, every day, to uncover it. Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network. When organizations have full network transparency with ExtraHop, they can see more, know more, and stop more cyberattacks.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We’ve been recognized as a “Customer’s Choice” by Gartner Peer Insights™ Voice of the Customer, and as a Leader in the Forrester Wave®: Network Analysis and Visibility, Q2 2023. ExtraHop has won AI Breakthrough Awards four times (2018-2020, 2023) and our Channel Partner program has received a 5-star rating from CRN for our 2023 Partner Program Guide. Our flagship product, Reveal(x), has received numerous accolades, including a 2022 Edison Award for Cybersecurity.

Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:

Health, Dental, and Vision Benefits
Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
FSA and Dependent Care Accounts + EAP, where applicable
Educational Reimbursement
401k with Employer Match or Pension where applicable
Pet Insurance (US Only)
Parental Leave (US Only)
Hybrid and Remote Work Model

*Candidates should note that the Company may modify reporting relationships, job titles and compensation, including commissions and benefits, from time to time at its sole discretion, as it deems necessary, with or without prior notice.

We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success.

We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identification and expression, marital status, military status, pregnancy (including but not limited to potential pregnancy and pregnancy-related conditions), sexual orientation, age , national origin, ancestry, citizenship or immigration status, disability ,, genetic information, or any other protected class as established by law.

Our people are our most important competitive advantage, leading the charge cyber criminals and insider threats.

Ready to join us? #Extrahop #Security #NDR #informationsecurity #cybersecurity #cloudsecurity #infosec #LI-Remote

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Sr. Solutions Architect - Canberra

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