Job Application for Learning Platform Experience Manager at ExtraHop

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ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats with unmatched network visibility, context, and control.

Today’s attackers bypass traditional security defenses through identity-based entry, move invisibly across cloud, on-premise, and data center networks using encryption and trusted applications, and exploit and exit whenever they want. But all of that movement is visible on the network... if you can see it.

By combining the power of NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics in a single, integrated platform, ExtraHop can decrypt and unlock complete packet-level data at wire speed, analyze and correlate it across all your networks, applications, devices, and users with cloud-scale machine learning, and provide a single interface to the SOC to detect, investigate, and remediate modern cyber risks in real time.

The Learning Platform Experience Manager is responsible for fostering engagement and creating a seamless user experience across learning technologies. This role owns content curation, promotion, and data-driven system enhancements. The Learning Platform Experience Manager plays a central role in increasing utilization and enriching digital engagement initiatives, directly impacting customer adoption and the overall success of our learning programs.

Key Responsibilities

Platform Management & Experience

Lead front-end platform customization to maximize engagement and enhance the user experience
Execute self-directed training content publication, including associated quality reviews
Manage events and user groups for virtual instructor-led training (vILT) sessions
Design, document, and implement scalable technology solutions for digital learning
Maintain user access permissions and syndicated content
Monitor and analyze platform activity to generate actionable insights and inform strategy
Investigate reported issues and provide basic LMS support related to student records/learner data
Collaborate with IT to facilitate and track ongoing system enhancements and updates (e.g., integrations)

Content Operations

Execute digital engagement strategies to promote training within the Community
Partner with CS Ops, Customer Success, and Technical Support to create and support digital campaigns
Deliver surveys and interface with customers to gather feedback
Provide multimedia support to Learning Experience Designers, including minor edits and file preparation for various learning assets

Required Qualifications

Four-year degree or equivalent in web development, instructional technology, graphic design, or a related discipline
3+ years of experience with Learning Management System administration, Content Management System administration, or Community management
3+ years of front-end web experience with demonstrable skills in HTML, CSS, and JavaScript
Travel up to approximately 25% (US)
Work cooperatively with others within the organization and other cross-functional stakeholders.
Work well in fast-paced, high-stress environments.
Has predictable, reliable attendance.

Preferred Qualifications

Skilljar LMS administration experience
Technical certifications: Front-end development, UX, digital marketing, web analytics
Graphic, web, or UX/UI design portfolio of professional work available

Skills and Competencies

Proven capability in content management and system administration (LMS or similar technology).
Exceptional organizational, analytical, and problem-solving abilities.
Proficiency in applying user-centric design principles, with experience using design technologies such as Adobe Creative Cloud and/or Figma. Attention to detail and focus on quality across outputs.
Customer-centric attitude and a genuine passion for technology and digital user enablement.
Professional presentation and delivery skills with enthusiasm. Charisma and passion for technology.
Foundational knowledge of IT environments, troubleshooting, and networking concepts.
Demonstrated ability to quickly learn complex technical concepts.

The base salary for this role is between $110,000 - $120,000 plus annual bonus

ABOUT EXTRAHOP:

ExtraHop empowers enterprises to stay ahead of evolving threats with the most comprehensive approach to network detection and response (NDR). Since 2007, the company has helped organizations across the globe extract real-time insights from their hybrid networks with the most in-depth network telemetry.

ExtraHop NDR uniquely integrates network threat detection, network performance management (NPM), intrusion detection (IDS), and packet forensics into a single console with 100GB+ sensors, real-time decryption, and cloud-scale machine learning - delivering complete network visibility, unmatched context for data-driven security decisions, and improved SOC productivity.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We are the only NDR vendor recognized as a leader by all major analyst firms including the 2024 Gartner® Magic Quadrant for Network Detection and Response™, the 2023 Forrester® Wave for Network Analysis and Visibility, the 2024 IDC® Marketscape for NDR, and the 2024 Gigamon® Radar Report for Network Detection and Response.

OTHER BENEFITS:

Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:

Health, Dental, and Vision Benefits
Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
FSA and Dependent Care Accounts + EAP, where applicable
Educational Reimbursement
401k with Employer Match or Pension where applicable
Pet Insurance (US Only)
Parental Leave (US Only)
Hybrid and Remote Work Model

Our people are our most important competitive advantage, leading the charge against cyber criminals. Join the fight today!

To learn more, visit www.extrahop.com or follow us on LinkedIn.

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