Practice Manager - Professional Services

ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats with unmatched network visibility, context, and control.

Today’s attackers bypass traditional security defenses through identity-based entry, move invisibly across cloud, on-premise, and data center networks using encryption and trusted applications, and exploit and exit whenever they want.  But all of that movement is visible on the network... if you can see it.

By combining the power of NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics in a single, integrated platform, ExtraHop can decrypt and unlock complete packet-level data at wire speed, analyze and correlate it across all your networks, applications, devices, and users with cloud-scale machine learning, and provide a single interface to the SOC to detect, investigate, and remediate modern cyber risks in real time.

Position Summary

ExtraHop’s Solutions Architecture team is very different from many other consulting practices—we focus on outcomes and customer success rather than racking up billable hours. As Practice Manager on the Solutions Architecture team, you’ll play a critical role in the success of our customers, products and position in the marketplace. Our Architects tackle the most difficult business and technology problems across a vast array of industries and technologies, and our Practice Managers are responsible for ensuring their success.

Key Responsibilities

• Collaborate with Sales teams to scope services engagements, create Statements of Work, and set appropriate customer expectations for delivery.
• Kick off new engagements with internal meetings, client outreach. Provide engagement information to assigned Solution Architect(s) and the coordination team for scheduling project kickoff meetings and project timelines with customers and Solutions Architects.
• Manage a team of Solutions Architects and operational support staff.
• Provide guidance on day-to-day activities, ongoing career development, and technical learning.
• Contribute to the evolution of the service portfolio and practice by setting strategy and developing new service offerings.
• Create alignment with sales management for your region by attending regular Sales meetings / QBRs.
• Ensure appropriate levels of utilization and revenue delivery for your practice.
• Verify / validate SAs’ weekly time sheets, verify project estimates, and ensure appropriate audit trail (closeout documentation, proof of fulfillment).
• Work with channel partners and subcontractors on enablement, shadowing, and knowledge transfer. Maintain enablement materials for internal and external use.
• Look for opportunities for process improvement by generating efficiencies or improving service delivery quality.

Required Qualifications

• Bachelor’s degree or equivalent experience in business, computer science, or information technology
• Independence, motivation, and desire for practice ownership
• Minimum of 5 years of experience in Information Technology, particularly networking and systems administration
• Personnel management and player/coach experience
• Experience with Professional Services project scoping, creation of Statements of Work, and providing audit documentation
• Experience in customer-facing positions; excellent interpersonal skills
• Understanding of core networking principles (layers 2 through 4 of the OSI model) and application protocols (HTTP, SQL, CIFS/NFS, HL7, Memcache, DNS)
• Excellent written communication skills
• Work cooperatively with others within the organization and other cross-functional stakeholders.
• Work well in fast-paced, high-stress environments.
• Has predictable, reliable attendance.

The salary range for this role is $160,000 - $180,000 + bonus + benefits 

ABOUT EXTRAHOP:

ExtraHop empowers enterprises to stay ahead of evolving threats with the most comprehensive approach to network detection and response (NDR).  Since 2007, the company has helped organizations across the globe extract real-time insights from their hybrid networks with the most in-depth network telemetry. 

ExtraHop NDR uniquely integrates network threat detection, network performance management (NPM), intrusion detection (IDS), and packet forensics into a single console with 100GB+ sensors, real-time decryption, and cloud-scale machine learning -  delivering complete network visibility, unmatched context for data-driven security decisions, and improved SOC productivity.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We are the only NDR vendor recognized as a leader by all major analyst firms including the 2024 Gartner® Magic Quadrant for Network Detection and Response™, the 2023 Forrester® Wave for Network Analysis and Visibility, the 2024 IDC® Marketscape for NDR, and the 2024 Gigamon® Radar Report for Network Detection and Response.

OTHER BENEFITS: 

Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model

Our people are our most important competitive advantage, leading the charge against cyber criminals. Join the fight today!  

To learn more, visit www.extrahop.com or follow us on LinkedIn.

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