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Principal IT Systems Engineer

Remote

At ExtraHop, we’re on a mission to protect and empower the connected enterprise. We reveal what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensure the integrity of networks, data, systems, and processes. Organizations rely on ExtraHop to provide visibility into the cyber threats, vulnerabilities, and network performance issues that evade their existing security and IT tools. With this insight, organizations can investigate smarter, stop threats faster, and keep operations running.

Our mission is fueled by a profound social and moral responsibility to be the best at what we do, ensuring a secure world where everyone can thrive. If this sounds like a place you’d like to spend the next chapter of your career, we’d love to hear from you. 

Position Summary

We are seeking a Principal IT Systems Engineer to provide technical leadership in the design, implementation, and evolution of our enterprise infrastructure, cloud services, and systems operations. This role combines deep hands-on engineering expertise with architectural ownership and strategic influence, ensuring the scalability, reliability, security, and performance of business-critical systems.

As a senior technical leader, you will drive infrastructure strategy, establish engineering standards, and lead complex cross-functional initiatives across networking, systems, identity management, security, and business systems. You will serve as a trusted advisor to IT leadership, mentor engineers across the organization, and help shape the future direction of our technology ecosystem through automation, modernization, and continuous improvement.

Key Responsibilities

  • Define and drive the technical roadmap for infrastructure, cloud services, identity management, and systems operations.
  • Architect and implement secure, scalable, and highly available hybrid and multi-cloud solutions.
  • Lead the design and continuous improvement of production monitoring, observability, and operational support practices.
  • Serve as the highest-level technical escalation point for complex infrastructure and operational challenges.
  • Design and implement automation solutions, infrastructure-as-code frameworks, and operational workflows that improve efficiency and reliability.
  • Establish and promote engineering standards, architectural best practices, and operational processes across the IT organization.
  • Partner with security teams to proactively identify and mitigate infrastructure and operational risks.
  • Lead cross-functional projects involving infrastructure, networking, security, and business systems teams.
  • Mentor engineers and provide technical guidance to support professional growth and knowledge sharing.
  • Driving strategic efforts over projects up to months in duration, while concurrently addressing smaller tactical needs and escalations from Tier 1 and 2 support teams.

Required Qualifications

  • 10+ years of experience in systems engineering, infrastructure architecture, cloud engineering, or related technical disciplines.
  • Deep expertise in Linux/Unix systems administration, automation, and infrastructure operations.
  • Working knowledge of Windows systems and services in an enterprise environment.
  • Strong proficiency with Shell/Bash, Python, or similar scripting and automation technologies.
  • Experience designing and operating enterprise-scale cloud and hybrid infrastructure environments.
  • Advanced knowledge of networking and application protocols, including TCP/IP, DNS, HTTP/S, SSH, and TLS.
  • Deep experience with federated and bilateral authentication and authorization technologies (SAML, OAuth, Active Directory, LDAP) and platforms such as Okta, Google, and AWS.
  • Experience with infrastructure-as-code and configuration management tools such as Terraform, Ansible, Puppet, or Chef.
  • Strong understanding of security principles and secure systems design.
  • Demonstrated ability to lead complex technical initiatives and influence decisions across teams and stakeholders.
  • Excellent communication, collaboration, and problem-solving skills.

Preferred Qualifications

  • Experience with AWS, Azure, and/or GCP.
  • Experience supporting enterprise SaaS applications such as Google Workspace and other business-critical systems.
  • Familiarity with virtualization platforms, container technologies, and modern infrastructure practices.
  • Understanding of network, firewall, and other security principles at the system level.

Skills and Competencies

  • Technical Leadership: Ability to influence technical direction, establish standards, and guide engineering decisions across teams.
  • Systems Architecture: Deep expertise in designing secure, scalable, and highly available infrastructure solutions.
  • Automation & Innovation: Passion for leveraging automation and modern technologies to improve operational efficiency and reliability.
  • Problem Solving: Ability to analyze complex technical challenges, identify root causes, and implement sustainable solutions.
  • Collaboration & Communication: Strong ability to partner across technical and business teams and communicate effectively with both technical and non-technical audiences.
  • Security Mindset: Commitment to integrating security, risk management, and operational excellence into all aspects of infrastructure design and operations.

The salary range for this role is $165,000 - $180,000 + bonus + benefits 

ABOUT EXTRAHOP

ExtraHop is reinventing Network Detection and Response (NDR) to offer enterprises unparalleled visibility, context, and control against emerging threats. The platform integrates NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics, providing a single, comprehensive solution. By decrypting and analyzing complete packet-level data at wire speed and leveraging cloud-scale machine learning, ExtraHop empowers Security Operations Centers (SOCs) to detect, investigate, and remediate modern cyber risks in real time across their entire hybrid infrastructure, including data center, cloud, and SASE environments.

This comprehensive approach and market innovation have earned ExtraHop unique recognition as the only NDR vendor acknowledged as a leader by all major analyst firms, including the 2025 Gartner® Magic Quadrant for Network Detection and Response™, the 2025 Forrester® Wave for Network Analysis and Visibility, the 2024 IDC® Marketscape for NDR, and the 2025 Gigamon® Radar Report for Network Detection and Response. Since 2007, ExtraHop has consistently helped organizations worldwide extract in-depth network telemetry and contextual insights, affirming its commitment to protecting and empowering the connected enterprise.

OUR VALUES

Our culture is rooted in our five Values. These set the expectations for how we work individually and collectively as a team. 

Lead with Purpose: We are driven to deliver results that create a positive impact for our customers, partners, and colleagues.

Act with Integrity: We operate with transparency, authenticity, and always in the best interest of the company. 

Find a Way: We are resourceful, tackle hard problems with a sense of urgency and ownership, and do what it takes to get the job done.

Innovate: We listen to customers, partners, and the market, and respectfully push boundaries and challenge the status quo.

Share Success: We run together, we win together. We value diverse perspectives, hold space for all voices, and achieve the best results as a team. 

BENEFITS

Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:

  • Health, Dental, and Vision Benefits
  • Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
  • Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
  • FSA and Dependent Care Accounts + EAP, where applicable
  • Educational Reimbursement
  • 401k with Employer Match or Pension where applicable
  • Pet Insurance (US Only)
  • Parental Leave (US Only)
  • Hybrid and Remote Work Model

Our people are our most important competitive advantage, leading the charge against cyber criminals. Join the fight today!  

To learn more, visit our website or follow us on LinkedIn. 

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