Senior Catering Partner Operations Associate (Remote)

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers.  We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

We’re looking for a Sr Catering Partner Operations Associate to join our team! This person will play a pivotal role in engaging catering partners on our platform by ensuring reliable operations and exceptional service to our partners and customers. They will be a liaison between our internal and external partners with the end goal of leveraging data to ensure mutual success and growth!

What You'll Do: 

• Establish relationships with high-level contacts across different account types in order to best communicate wins and opportunities
• Understand the unique business of each partner and create strategies for success that support partner and ezCater growth
• Proactively assess, clarify, and validate caterers’ operational opportunities on an ongoing basis
• Become an subject matter expert on partner-facing and internal operational metrics
• Leverage data and analytics to identify trends and guide solutions
• Present operational and functional insights to internal and external stakeholders
• Collaborate closely with other departments, including sales, marketing, and product development, to drive alignment and support the overall growth and success of catering partners on the EZCater platform
• Get in on the ground floor of a new department and be an integral part of developing documentation, best practices, playbooks, etc..!

What You Have: 

• 3+ years experience partnering with and managing external vendors or accounts
• Experience or familiarity with restaurant or delivery industries preferred
• Strong interpersonal skills with the ability to motivate, coach, and develop strong relationships with both internal and external partners
• The ability to work effectively with people in a cross-functional and autonomous environment
• Experience in resolving conflicts and finding creative solutions to address competing interests
• High level of empathy and emotional intelligence to understand the perspectives and motivations of catering partners, and effectively tailor communication and engagement strategies to build rapport and trust
• Experience analyzing data to make informed recommendations or decisions for internal and external scenarios
• Experience using analytics software such as Tableau, Sigma, etc. is a plus
• Proactive tendencies in identifying opportunities and driving solutions for internal and external stakeholders
• A love of solving challenging problems and working in uncharted territory

The national cash compensation range for this role is $67,000 - $88,000*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you’re in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

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