Director, Network Health (Remote)

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers.  We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

The Director, Network Health will define, measure, and continuously improve what a “healthy” ezCater supply network looks like. They will own the integrity, accuracy, and strategic optimization of the restaurant network, ensuring every listing on the platform meets our standards for quality, compliance, and conversion potential. This key leader will modernize how ezCater monitors supply quality, identify gaps in supply and category coverage, drive our merchandising efforts forward and strengthen customer trust while enabling scalable, data-driven growth.

What You'll Do: 

• Define and own the standards that define a trustworthy, high-quality network, setting the bar for restaurant eligibility, accuracy, and representation across the marketplace.
• Lead cross-functional efforts that span critical areas such as network policy and integrity, catalog health and supply & category optimization. 
• Develop and maintain a comprehensive network health map, quantifying supply strength and identifying gaps by cuisine, category, market, and suitability. Collaborate with Sales and Onboarding teams to direct acquisition efforts towards high-value supply gaps, customer requests, and strategic restaurant partners. 
• Establish a proactive quality governance program that prevents low-quality or non-compliant listings from entering the marketplace, protecting customer trust and platform integrity. 
• Maintain a tight operating partnership between the AGC, Compliance to stand up and strengthen our trust and safety protocols.
• Partner with Product, Engineering & Analytics teams to elevate our merchandising efforts including strengthening catalog accuracy, depth of findability and supply optimization. 
• Drive supply optimization initiatives (dietary coverage, packaging, photo quality, metadata completeness) to improve customer conversion and discoverability. 
• Proactively detect and mitigate network risks (e.g. compliance, churn, dormant listings) before they impact customers. 
• Build a culture of policy clarity, operational excellence, and cross-functional collaboration, ensuring long-term platform health. 
• Lead, mentor, and develop a high-performing and engaged team, fostering a data-driven, customer-obsessed culture.

What You Have: 

• 10+ years of experience in marketplace operations, quality governance, or supply optimization; 5+ years in director-level leadership roles.
• Proven success defining and enforcing marketplace standards or catalog health frameworks at scale.
• Deep understanding of network optimization, supply-demand matching, and the operational frameworks and taxonomy design that enable effective merchandising. 
• Adept at creating and enforcing policy frameworks that uphold customer trust and platform integrity while fostering empathy, collaboration, and sustained partner engagement. 
• Demonstrated ability to lead through influence and drive alignment across cross-functional teams and senior stakeholders. 
• Exceptional communicator and strategic storyteller, skilled at influencing senior stakeholders through clear narratives and compelling written communication.

The national cash compensation range for this role is $217,000-$302,000*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a  place that values work/life harmony. 

Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.