Job Application for CLIENT EXPERIENCE MANAGER at Fischer Homes

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Job Summary

As a Client Experience Manager, you will serve as the primary point of contact for customers after the home purchase agreement through closing. In this highly visible and impactful role, you will guide customers through the homebuilding journey, ensuring a seamless, well-communicated, and positive experience. You’ll collaborate cross-functionally with Sales, Construction, Operations, Mortgage, and Design teams to drive alignment, proactively solve issues, and deliver an exceptional customer experience that leads to satisfaction, referrals, and repeat business.

You will thrive in this role if you:

Enjoy building relationships and being a trusted advisor to customers throughout a complex process
Are highly organized and can manage multiple priorities in a fast-paced, deadline-driven environment
Communicate clearly, confidently, and proactively with both customers and internal partners
Take ownership of the customer experience and proactively solve problems before they escalate
Are comfortable navigating cross-functional teams and influencing without direct authority
Stay calm under pressure and can de-escalate challenging customer situations with professionalism

These skills will be used to:

Serve as the primary liaison for customers from post-sale through closing, ensuring a smooth transition from Sales to Construction
Execute a proactive communication strategy, keeping customers informed on milestones, timelines, and next steps
Manage a pipeline of 75–100 active customers while maintaining accuracy, responsiveness, and attention to detail
Coordinate across Sales, Construction, Mortgage, Design Studio, and Operations to ensure alignment and timely issue resolution
Prepare customers for key milestones, including design, loan approval, and closing readiness
Monitor project progress, track milestones, and maintain accurate records in CRM systems
Identify risks early and resolve concerns quickly to protect the customer experience and closing outcomes
Partner with Sales Counselors and Realtors to ensure consistent messaging and a seamless customer journey
Deliver a high level of customer satisfaction by creating personalized, memorable experiences

Required Qualifications:

Bachelor’s degree in Marketing, Communications, Business Administration, Psychology, or a related field
5+ years of experience in customer service, project management, real estate, or a related field
Experience using CRM systems and project tracking tools
Strong organizational, communication, and problem-solving skills
Ability to manage multiple priorities and deadlines in a high-volume environment

Preferred Qualifications:

Experience in homebuilding, construction, or real estate industries
Proven ability to manage complex customer relationships across multiple stakeholders
Familiarity with mortgage, closing, or homebuilding processes
Experience working in a cross-functional, team-oriented environment

Physical Demands and Work Environment:

Communicates with customers and stakeholders through verbal and written interactions during meetings, calls, and on-site visits.
Operates standard office equipment, including computers, phones, and CRM systems, to manage customer information and workflow.
Travels between office locations and community sites to support customer meetings and perform quality control activities.
Navigates active residential construction sites, including uneven terrain and varying stages of construction, to observe progress and support quality assurance efforts.

The Value of a career with Fischer Homes

Fischer Homes is one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, the company has grown to build over 40,000 homes and employs over 700 Associates. Fischer Homes' solid reputation has been built largely by the talent of our Associates as we have been recognized as the 32nd largest builder in the United States.

We value diversity within the Fischer Homes organization and see each Associate as a team member and valuable asset. We select highly competent individuals to join our team, provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths. The rewards for their efforts are:

Professional Development Training Programs
Tuition Reimbursement
Competitive Compensation
401(k) with Company matching contributions and profit-sharing
Employee Life Insurance
Personal time off
Inclusive Leave

Fischer Homes holds the highest ethical standards of business. We are honest and straightforward and will stand by our word. Our actions demonstrate respect, courtesy, and above all, fairness.

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Application Waiver: Fischer Management, LLC is an Equal Opportunity Employer and does not discriminate against applicants on the basis of sex, age, race, color, religion, sexual orientation, national origin, veteran status, citizenship, disability or any other legally protected status. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resource Department. The facts as stated on the application are true and correct. I understand that, if employed, false statements or significant omissions on the application may result in my immediate dismissal whenever the false statement or omission is discovered. I authorize Fischer Management, LLC to investigate my personal, financial, and credit history through any investigative or credit agency of its choice. I further authorize any personal reference, school, former employer, government agency, or other person to disclose to Fischer Management, LLC, or its agent, all information they may have about me, and I release from all liability for disclosing such information. I understand that I may be contacted and asked to provide my date of birth by the agency performing the background investigation, and that this additional information is for investigative purposes and will not be provided to Fischer Management, LLC. I understand that I may be required to work over 40 hours a week and on weekends as a condition of being employed here. In consideration of my employment, I agree to conform to the rules and regulations for employees. I understand that my employment and compensation is at-will. This means that termination can occur, with or without cause or reason, at any time, at the option of either the company or me. I understand that no representative of the company other than its President has the authority to enter into any agreement for employment for any specified period of time or to make any agreement contrary to the foregoing. I further understand that any such agreement must be in writing and signed by the President of the company. I understand that I may be required to submit to a pre-employment and post-employment test for fitness, honesty, and/or substance abuse, if not prohibited by law. I further understand that employment is conditional until results of any pre-employment test are known. Upon separation of employment, I agree that I will return all Company property and information, and I authorize the company to withhold from my final paycheck any monies owed to it by me. By typing your name and date below I am providing my electronic acknowledgment that I represent and warrant that I have read and fully understand the foregoing and seek employment under these conditions listed above:

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CLIENT EXPERIENCE MANAGER

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