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Chief Operating Officer - COO

United States

Fully remote | Complete engagement job

Founded in Palo Alto by Dr. Andrew Ng and Israel Niezen, Factored helps U.S. companies build and scale world-class AI, ML, and Data teams, powered by the top 1% of LATAM talent, with a defining purpose: To empower brilliant humans, unleash their potential, and amplify their impact in the world.

At Factored, you’ll be part of a community that values learning, ownership, and authenticity, where your growth is personal and your ideas matter. We’re transparent, curious, and collaborative. We strive for excellence, celebrate diversity, encourage curiosity, and build an environment where you can truly thrive.

Factored has been incredibly successful in our first six years by growing organically and by empowering a brilliant and inspired team of AI/data engineers, recruiters, business operations, salespeople, and client delivery folks. This team has thus far been led by a thin management layer made up of a seasoned CFO, a few experienced VPs, and a number of relatively young, but very diligent and hard-working managers and directors who have grown into their roles relatively well so far, without the requisite level of experience many would expect for a company at our stage. Our “magic” has come from a combination of intelligence, passion for what we do, work ethic, speed, urgency, fast problem-solving, transparency, ownership mentality, and empowerment of our high agency teammates at every level to contribute to our mission.

We are now in a stage where that magic is still very real and treasured in our organization, but it alone might not be enough to get us to the next objective of 3x growth of our business—and we need to significantly scale before a potential exit. It is time for our third C-level hire after the CEO and CFO. The CEO is currently responsible for many day-to-day negotiations and decisions (both critical decisions and less material decisions) spanning many different areas of the business, and he would be more valuable to the business by devoting more time to building the business, growing sales, assessing strategic opportunities and partnerships, developing new business opportunities and revenue lines, and reinforcing our culture (areas which he considers particular strengths of his). Likewise, our operations and engineering management teams could benefit from more structured leadership—pushing for greater collaboration, effectiveness, efficiency, and accountability across the organization. The CEO is often an inspiring and effective communicator and leader, but he admittedly is not the most organized manager or planner. He and the team need help from a seasoned senior manager who can also help lead the team on most day-to-day efforts, especially when the CEO is away or focused on other strategic areas. 

Essentially, we are looking for a COO to run the day-to-day business and help us become a self-managed and self-scaling organization that no longer depends so heavily on a few individuals at the top (like our CEO) to make so many decisions across so many different functions. We're seeking someone who combines exceptional intelligence with sharp judgment and an execution-driven mindset. The ideal person should be able to grasp complex situations quickly, make high-quality decisions under ambiguity, and strike a balance between speed and rigor. Ideal candidates should also have helped grow and operate a professional services organization to $100M+ in revenue and 1,000+ employees, and understand the operational complexity, people systems, and rigor required at that stage.

Functional Responsibilities:

  • Build systems, teams, and processes that scale. Understand that sometimes a quick imperfect solution is needed, while other times we need a more scalable, longer-term solution. You help us strike the right balance and move the ball forward with both short passes and long plays.
  • Build and lead a culture of accountability and data by defining clear and measurable KPIs across the organization, tracking performance, holding teams and leaders accountable for results, and integrating a consistent management system across functions aligned with compensation, promotions, and Factored’s future growth goals.
  • Daily Operations: Lead Factored AI’s day-to-day operations. Enhance structure, organization, and discipline in the company, as well as cross-functional integration. Demonstrate hard work, problem solving, and quick decision making for Factored.
  • Figure it Out. Get it Done: Factored will continue to grow rapidly and will require every person on the team to pull their weight. The COO will be gritty and able to solve problems, properly delegate to their team, and also get their hands dirty.
  • Leadership & Management: Recruit, mentor, and cultivate a stellar team. Give them the tools, leadership, and motivation to innovate and make decisions that support Factored’s vision. Support and allocate resources for an effective organizational structure that balances process, accountability, and scalability with velocity.
  • Resource Allocation: The COO will work closely with the CEO and CFO to set priorities, determine and allocate resources (cost, time, people), and measure outcomes.
  • Setting Direction: The COO will work closely with the CEO to set the short-term and long-term path toward the vision. The COO will be able to see around corners and help skate to where the puck is going.
  • Engaging for Impact: The COO will be adept at leading individuals in the organization toward their line of thinking, getting them bought in, and maximizing the impact of the organization.
  • Budget & Resource Allocation: Collaborate with the CFO and the executive team to define the organizational budget and allocate resources efficiently to meet business objectives.
  • Executive Leadership: Help lead our growing organization while executing with good judgment. Balance and role-model fun and creativity with a professional tone.
    Recruit other A+ quality performers, and ensure that our team is performing at that level, without allowing B or C level performers to dilute our impact.

 

Qualifications:

  • 15+ years of progressive work experience in professional services or a marketplace business, including 5+ years in an executive-level position.
  • Ideal candidates have helped grow and operate a professional services organization to $100M+ in revenue and 1,000+ employees, and understand the operational complexity, people systems, and rigor required at that stage.
  • Prior general management role owning a P&L, managing multiple functions simultaneously.
  • Metrics-driven, with experience analyzing market data/trends to help identify business opportunities.
  • Proven track record of consistently delivering and refining operational efficiencies and organizational structure (roles, responsibilities, repeatable process, cadence, prep for meetings).
  • Ability to generate respect and trust from staff and external constituencies.
  • Experience working with Latin American employees, with an understanding of different country regulations and the ability to manage and grow global teams.
  • Understanding of back-of-the-house operations (finance, people ops, legal).
    Incredible sense for A+ talent and demonstrated ability to build strong teams.
  • Strong project and people management skills.
  • Strong communication skills, including executive presentations. Able to proactively, clearly, concisely, and consistently provide information to other business leaders that drive decision-making and demonstrate progress toward larger business objectives.

 

 

Our Benefits:

  • Ownership through equity participation.
  • Competitive salary for top AI & data talent.
  • Annual company retreat.
  • Education bonus for continuous learning.
  • Company-wide winter break.
  • Paid time off.
  • Optional in-person events and meetups.
  • Tailored career roadmaps.
  • High-performance culture.

 

At Factored, we believe that passionate, smart people expect honesty and transparency, as well as the freedom to do the best work of their lives while learning and growing as much as possible. Great people enjoy working with other passionate, smart people, so we believe in hiring right, and are very selective about who joins our team. Once we hire you, we will invest in you and support your career and professional growth in many meaningful ways. We hire people who are supremely intelligent and talented, but we recognize that intelligence is not enough. Perhaps more importantly, we look for those who are also passionate about our mission and are honest, diligent, collaborative, kind to others, and fun to be around. Life is too short to work with people who don’t inspire you.  
 
We are a transparent workplace, where EVERYBODY has a voice in building OUR company, and where learning and growth are available to everyone based on their merits, not just on stamps on their resume. As impressive as some of the stamps on our resumes are, we recognize that human talent and passion exist everywhere, and come from many backgrounds, so stamps matter much less than results. All of us are dedicated doers and are highly energetic, focusing vehemently on execution because we know that the best learning happens by doing. We recognize that we are creating OUR COMPANY TOGETHER, which is not only a high-performing fast-growing business but is changing the way the world perceives the quality of technical talent in Latin America. We are fueled by the great positive impact we are making in the places where we do business and are committed to accelerating careers and investing in hundreds (and hopefully thousands) of highly talented data science engineers and data analysts. 
 
In short, our business is about people, so we hire the best people and invest as much as possible in making them fall in love with their work, their learning, and their mission.  When not nerding out on data science, we love to make music together, play sports, play games, dance salsa, cook delicious food, brew the best coffee, throw the best parties, and generally have a great time with each other.

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