People Operations Coordinator

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role:

As a People Operations Coordinator, you will ensure timely and accurate responses to employee inquiries, manage key employee life cycle processes like onboarding and offboarding, and streamline operations to promote self-service. You'll collaborate with the People Team to transition processes, develop training and documentation, and establish quality assurance to maintain data integrity. Additionally, you’ll track key performance metrics to monitor service levels, response times, and customer satisfaction, ensuring that employee resources are always current and accessible. The ideal candidate will play a pivotal role in driving operational efficiency and fostering a positive employee experience at Faire.

What you’ll do:

• Provide timely and accurate responses to employee inquiries through our shared services platform, and identify solutions to enable more self-service or streamline processes.
• Manage employee and contingent worker life cycle processes, including onboarding, offboarding, job changes, and compensation adjustments.
• Collaborate with People Team members to transition processes from COEs into our front-line team.
• Develop ongoing training and documentation of processes and activities within the team’s scope of work.
• Establish internal quality assurance processes to ensure data integrity, and leverage key metrics that help measure performance against SLA's, volumes, customer satisfaction, quality, response times, etc.
• Ensure all employee resources are up to date and drive more employee self-service.

Qualifications:

• 2+ years of experience in a generalist role managing full employee life cycle processes
• Strong organizational skills with attention to detail and data accuracy
• Demonstrated track record of process improvement, and finding opportunities to streamline work
• Must be thoughtful about the employee experience and address employee questions and concerns with empathy and care
• Adaptable and consistently deliver excellent results in a high-demand setting
• Strong written and verbal communication skills with the ability to understand complex business needs and translate them into efficient processes
• Experience with HRIS systems and shared services platforms
• Knowledge of employment laws and regulations is a plus
• Experience with creating documentation and delivering training is a plus
• Ability to work both independently and collaboratively within a team

Salary range:

San Francisco: the pay range for this role is $78,500 to $108,000 per year. 

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

This role will be in-office on a hybrid schedule - Faire employees will be expected to go into the office 2 days per week on Tuesdays and Thursdays, effective the week of January 13, 2025. Additionally, in-office roles will have the flexibility to work remotely up to 4 weeks per year.

Applications for this position will be accepted for a minimum of 30 days from the posting date.

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)