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Director, Technical Training and Development - Operations

Webster, New York, United States

fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich and dairy products to nourish consumers.

With nearly $3B in annual retail sales, fairlife’s portfolio of delicious, lactose-free, real dairy products includes: fairlife® ultra-filtered milk; Core Power® High Protein Shakes, a sports nutrition drink to support post-workout recovery; fairlife® nutrition plan™, a nutrition shake to support the journey to better health.

A wholly owned subsidiary of The Coca-Cola company, fairlife, LLC has been recognized by both Fast Company and Nielsen for its industry leading innovation.

To learn more about fairlife and its complete line of products, please visit fairlife.com.

job purpose:

The Director of Technical Training and Development will lead the strategy and execution of all job-related training across fairlife’s manufacturing network. This role is responsible for developing and implementing a comprehensive Training and Development roadmap, including the Learning Management System (LMS) and training tools used to onboard, train, and upskill operators, technicians, mechanics, and leaders. The Director will oversee the training teams at each site, ensuring consistent delivery and effectiveness of training programs. Additionally, this role will manage the LMS, maintain ownership of skills matrices and capability assessments, and oversee external technical training programs to equip the operations teams with the skills and competencies necessary for achieving operational excellence.

 

responsibilities:

  • Develop and execute a strategic Training and Development roadmap that addresses workforce skill gaps, optimizes training processes, and leverages current systems to effectively train employees across all manufacturing sites.
  • Design and implement comprehensive skills assessments to identify training needs and gaps, ensuring tailored training solutions that foster workforce capability and readiness.
  • Lead a team of training professionals by providing mentorship, guidance, and performance management to ensure high-quality training delivery and support for continuous development of the team.
  • Advance the implementation of LMS (learning management system) to organize training records, materials, and standards, ensuring accuracy and easy access for compliance and development tracking.
  • Collaborate with technical stakeholders and equipment suppliers to develop and deliver technical training routines that equip employees with essential competencies for operating and maintaining equipment.
  • Coordinate with plant directors and key stakeholders to ensure that training programs are delivered, and employees are qualified to perform the operations for which they have been trained.
  • Partner with OEMs and technical teams to translate complex technical information into accessible training materials, such as SOPs, instructional videos, and other supporting documents.
  • Routinely evaluate training program effectiveness and stay up to date on training trends to ensure the organization’s training initiatives remain relevant and align with employee development needs.
  • Monitor and benchmark training metrics and KPIs to track the effectiveness of training initiatives, identifying opportunities for improvement and ensuring training aligns with overall business performance metrics.
  • Ensure compliance with regulatory training requirements by collaborating with the legal and safety teams to ensure that all training programs meet necessary safety, environmental, and operational regulations.
  • Drive the standardization of training programs across all facilities to ensure consistency in the knowledge and skills of employees, regardless of location.
  • Collaborate with HR and talent management to align training and development initiatives with broader talent development strategies, ensuring the right skills are developed for current and future operational needs.
  • Oversee the training department budget by allocating resources effectively, managing expenditures, and ensuring that all training initiatives are delivered within budget while maximizing return on investment.

 

skills/qualifications required:

  • Bachelor’s Degree in related field required
  • 7+ years of progressive experience developing and deploying training programs
  • Strong communication tools and the ability to collaborate with SMEs and department leadership
  • Ability to work independently and manage projects and timelines
  • Proactive, adaptable, detail-oriented and results-driven
  • Strong analytical and critical thinking skills
  • Familiarity with traditional and modern training methods within a manufacturing environment including but not limited to mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, and simulations
  • Strategic mindset, ability to develop and execute complex strategies
  • Ability to flex schedule as needed to meet training needs across all shifts
  • Ability to create learning paths and supporting training materials
  • Proficient in MS Office Suite
  • Experience with a Learning management System, eLearning authoring tools (Captivate, Lectora, Articulate, iSpring) and video editing software are a plus

 

working conditions and physical requirements:

  • Time requirement- 40 hours a week with the ability to flex shift as needed
  • Possible 3 hours sitting/3 hours standing/2 hours walking
  • Ability to lift up to 50 lbs.
  • Reaching/bending
  • Exposure to hazards (machinery, confined spaces, etc.)
  • Specific atmospheric conditions – AMMONIA/PAA

 

food safety requirements:

  • Notify supervision of any repairs or adjustments that are required that may affect product quality or food safety.
  • Understand, observe, and comply with the handling and usage of the color-coded container policy while in the Production Areas.
  • Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company.
  • Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system.
  • Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system.
  • Control further processing or delivery of nonconforming product in terms of Food Safety and Quality issues until the deficiency or unsatisfactory condition has been corrected.
  • In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required.

 

position location: Webster, NY, or Coopersville, MI

reports to: VP, Manufacturing Operations

travel requirements: 50%

exempt/nonexempt: exempt

*Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Base pay range:

$165,000 - $180,000 USD

fairlife, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All qualified applicants and employees will be given equal opportunity. Selection decisions are based on job-related factors.

In addition to its nondiscrimination commitment, the Company will also provide reasonable accommodation of qualified individuals with known disabilities unless doing so would impose an undue hardship on the Company. If you have a disability and would like to request accommodation in order to apply for a position with us, please email careers@fairlife.com.

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